Chase ยท 3 weeks ago
Client Service Specialist - Digital Channels
10420 Highland Manor Dr, Tampa, FL, 33610, US
Full-time
Onsite
New Grad, Entry LevelChase is a leading financial services firm, and they are seeking a Client Service Delivery Specialist IV to enhance customer service and operational support. This role involves addressing client inquiries, processing transactions, and providing technical support for Digital Channels users while ensuring high-quality service delivery.
BankingFinancial Services
Responsibilities
Provide daily support within our operations, addressing client inquiries, processing transactions, and troubleshooting issues using your knowledge of our policies and procedures
Identify opportunities to refer services based on client needs, leveraging your understanding of our financial products and market trends
Provide telephone hotline support to Chase Connect users, logging and managing calls into the support tracking system
Resolve customer issues and queries in a way that reflects and expresses excellent customer service
Take ownership and provide technical support and customer service to clients and business areas within JPMorgan
Liaise with support functions and other business units to ensure the customer receives satisfactory responses in a timely manner
Ensure all unresolved problems are escalated in accordance with instructions held on the Policy & Procedure website
Provide in-house training to other Chase Connect staff in all aspects relating to new development/releases of SME product and its use with the client base
Perform familiarization testing of new product and platform releases prior to releasing to clients
Participate in ad-hoc initiatives to improve quality, create efficiency, or improve client experience
Exhibit ability to work effectively in a team environment
Qualification
Required
Baseline knowledge of client service operations, including transaction processing, troubleshooting, and service referral
Demonstrate ability to apply policies and procedures to solve non-routine problems
Possess excellent communication skills with demonstrated ability to utilize probing questions to accurately assess inquiry or request
Ability to work in a fast-paced environment, adapt to change, and work effectively in a team environment
Strong interpersonal and communication skills to effectively interact with clients and address their inquiries
Ability to accurately process transactions and ensure data integrity
Skills to manage multiple tasks efficiently in a fast-paced environment
Ability to identify common issues and provide straightforward solutions
Proficiency in MS Windows and Office with the ability to work with multiple applications at the same time
Proficient English language skill (verbal, written, and reading)
Strong problem-solving and decision-making skills
Preferred
Call center experience preferred
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
Founded in 2000
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
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