CM Truck Beds ยท 3 hours ago
Customer Service Rep
Kingston, OK
Full-time
Onsite
New Grad, Entry LevelCM Truck Beds is seeking a Customer Service Rep to manage warranty claims and provide support to customers and dealers. The role involves communication regarding warranty coverage and resolutions, as well as coordination with various teams to ensure efficient problem-solving.
AutomotiveIndustrialManufacturing
Responsibilities
Receive, review, and process warranty claims from customers and dealers
Communicate with customers via phone, email, and written correspondence regarding warranty coverage, claim status, and resolutions
Verify warranty eligibility, documentation, and compliance with company policies
Coordinate with production, quality, and service teams to resolve warranty issues efficiently
Maintain accurate records of warranty claims, communications, and resolutions in company systems
Assist in identifying recurring issues and trends to support continuous improvement efforts
Provide exceptional customer service while handling potentially sensitive or escalated situations
Follow all company policies, safety procedures, and quality standards
Qualification
Required
High school diploma or equivalent required; additional education preferred
Previous customer service experience required; warranty or manufacturing experience preferred
Strong verbal and written communication skills
Ability to handle multiple tasks while maintaining accuracy and attention to detail
Proficient in basic computer systems and data entry
Strong problem-solving skills with a customer-focused mindset
Ability to work independently and as part of a team
Preferred
Experience with warranty claims, service departments, or manufacturing environments
Familiarity with truck bodies, automotive, or industrial equipment is a plus
Professional phone and email communication skills
Organizational skills with the ability to prioritize workload
Company
CM Truck Beds
CM Truck Beds is a manufacturer and distributor of truck beds.
Founded in 1990
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase