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AmeriHealth Caritas · 6 hours ago

Customer Service Representative

North Charleston, SC

Full-time

Hybrid

Entry Level

1+ years exp

AmeriHealth Caritas is a mission-driven organization focused on health care solutions. The Customer Service Representative will support a diverse membership community, addressing inquiries about benefits and eligibility while providing superior customer service.

Health CareInformation Technology

H1B Sponsor Likely

Responsibilities

Conduct Welcome Calls to new members and perform Health Assessment Surveys as needed

Provide member education and assists members with Primary Care Physician (PCP) selection and assignments

Assist with access to care and wellness programs

Demonstrate passion for providing superior customer service to our members and continually seek to understand the needs of those we serve

Follow internal processes and procedures to ensure all activities are performed in accordance with departmental and company policies and procedures

Create accurate and timely documentation concerning all inquiries taken in accordance with established protocols to ensure resolution is provided and presented in a clear and accurate manner

Present and project a positive image of the company in and out of the office to fellow associates, members, providers and the community by being courteous, helpful, energetic, respectful and polite

Strive to resolve an inquiry on first contact while ensuring that the inquiries have been addressed to the customer’s satisfaction by using all resources in an efficient and timely manner

Provide feedback and/or solutions to supervisor to ensure continuous process improvement and provide better customer experience

Create and support an environment which fosters teamwork, cooperation, respect and diversity

Maintain an awareness of all product knowledge information

Able to respond positively to support change within the department and the company

Routinely meet or exceed contact center key performance indicators

Perform other duties as assigned

Qualification

Customer service experienceHealthcare industry experienceMicrosoft Windows proficiencyVerbal communication skillsTeamworkProblem-solving abilityWritten communication skills

Required

High School Diploma or GED

1-year of prior customer service experience

Experience in the healthcare or managed care industry is preferred but required

Proficiency in PC applications within a Microsoft Windows environment

Demonstrated verbal and written communication skills combined with listening and problem-solving ability to identify needs, seek solutions and resolve customers' concerns

Ability to work well in a team environment and willingness to learn and adopt customer service methods and practices

Preferred

Experience in the healthcare or managed care industry

Benefits

Flexible work solutions including hybrid work schedules

Competitive pay

Paid time off including holidays and volunteer events

Health insurance coverage for you and your dependents

401(k)

Tuition reimbursement

Company

AmeriHealth Caritas

Glassdoor3.4

AmeriHealth Caritas is the health care solutions provider for those in most need and the chronically ill.

Founded in 1982

Philadelphia, Pennsylvania, USA

10001+ employees

http://www.amerihealthcaritas.com

H1B Sponsorship

AmeriHealth Caritas has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (18)

2024 (17)

2023 (12)

2022 (14)

2021 (4)

2020 (11)