Housecall Pro · 4 hours ago
Program Manager, Coach Network
United States
Full-time
Remote
Mid Level
$75K/yr - $88K/yr
3+ years expHousecall Pro is a company dedicated to improving the lives of home service professionals by providing tools that streamline their operations. They are seeking a Program Manager, Coach Network to oversee the Certified Coach Network, ensuring coaches are engaged and equipped to deliver high-impact experiences to customers. The role involves operational coordination, recruitment of new coaches, and collaboration with internal teams to enhance the coaching programs.
AppsHome ImprovementHome RenovationInformation TechnologyMobileSaaSSoftware
Responsibilities
Oversee the operational coordination of the Certified Coach network across all coaching programs
Manage and track coach utilization, ensuring consistent alignment with program capacity and enrollment
Lead recruitment of new Certified Coaches exclusively from our Pro customer base
Facilitate onboarding experiences that set new coaches up for success
Maintain accurate records of coach assignments, availability, and performance
Facilitate ongoing communication and engagement across the coach network
Organize monthly masterminds to support knowledge sharing and community
Monitor feedback from Pros and coaches to identify program improvements
Collaborate with internal teams to ensure coaches are informed of updates, changes, and goals
Analyze program data to recommend enhancements to coach experience, training, and outcomes
Qualification
Required
3–5 years experience in program management, customer success, operations, or enablement
Experience working with independent contractors or distributed contributor networks
Proven track record of cross-functional collaboration with product, marketing, or operations teams
Strong communication and relationship-building skills
Experience using AI tools to increase quality and efficiency of work
Bachelor's degree or equivalent work experience
Preferred
A proactive mindset and strong sense of ownership
Comfort navigating ambiguity and adapting to change
Enthusiasm for supporting entrepreneurs and small business success
Ability to manage multiple priorities while staying organized
Confidence facilitating group discussions or trainings in virtual settings
Benefits
Medical, dental, vision, life, disability, and 401(k)
Paid holidays and flexible, take-it-as-you-need-it paid time off
Equity in a rapidly growing startup backed by top-tier VCs
Monthly tech reimbursements
Health care insurance (medical, dental, vision, disability)
Employee assistance program
401(K)
Flexible time off
Paid parental leave
Tech reimbursement
Other company benefits
Company
Housecall Pro
Housecall Pro is a developer of a mobile software platform used to connect back-end business operations and homeowners.
1001-5000 employees
H1B Sponsorship
Housecall Pro has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Late StageTotal Funding
$175.05MKey Investors
PermiraVista Credit PartnersAkkadian Ventures
2022-06-23Series D· $65M
2022-06-23Debt Financing· $60M
2020-11-04Secondary Market
Leadership Team
Ian Heidt
Chief AI Officer & Co-founder
Roland Ligtenberg
Co-Founder, SVP Growth & Innovation
Recent News
vcnewsdaily.com
2026-01-13
General Catalyst
2026-01-05
Company data provided by crunchbase