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Housecall Pro · 15 hours ago

Relationship Manager (Certified Coach Success)

United States

Full-time

Remote

Mid Level

$75K/yr - $88K/yr

3+ years exp

Housecall Pro is a company dedicated to helping home service professionals streamline their operations and improve their lives. The Relationship Manager (Certified Coach Success) role focuses on supporting the growth and success of the Certified Coach Network by ensuring coaches are engaged and equipped to deliver high-impact experiences to customers.

AppsHome ImprovementHome RenovationInformation TechnologyMobileSaaSSoftware

Growth Opportunities

Responsibilities

Oversee the operational coordination of the Certified Coach network across all coaching programs

Manage and track coach utilization, ensuring consistent alignment with program capacity and enrollment

Lead recruitment of new Certified Coaches exclusively from our Pro customer base

Facilitate onboarding experiences that set new coaches up for success

Maintain accurate records of coach assignments, availability, and performance

Facilitate ongoing communication and engagement across the coach network

Organize monthly masterminds to support knowledge sharing and community

Monitor feedback from Pros and coaches to identify program improvements

Collaborate with internal teams to ensure coaches are informed of updates, changes, and goals

Analyze program data to recommend enhancements to coach experience, training, and outcomes

Qualification

Program managementCustomer successCross-functional collaborationAI tools proficiencyRelationship-buildingProactive mindsetAdaptabilityOrganizational skillsFacilitation skills