GE Vernova · 4 days ago
Quality Specialist - Customer Care
Charleroi, PA
Full-time
Hybrid
Entry Level
$66K/yr - $98K/yr
1+ years expGE Vernova is seeking a Customer Care Specialist to serve as a key liaison between the company and its customers. The role involves managing customer concerns and complaints, providing technical support, and ensuring effective communication regarding warranty issues and repairs.
EnergyEnergy EfficiencySustainability
No H1B
Responsibilities
Lead customer communications and represent GE to the customer
Receive, manage, and resolve customer concerns and complaints
Documentation and management of customer complaints in the ACT/QCR system
Manage customer returns and repairs at the factory
Controlling COPQ related to warranty and field repairs
Supporting customer site and failure investigations and reports
Qualification
Required
Bachelor's degree from an accredited university in a related field with 1 year of related customer service experience (or a high school diploma / GED with a minimum of 4 years of related customer service experience)
Preferred
Strong project management skills, planning/organization, activity follow-up
High Voltage Experience would be a plus
Experience in MS Office software including MS Excel and MS PowerPoint
Experience working cooperatively and effectively in a team environment
SAP Knowledge
Preferred Lean Manufacturing experience
Strong oral and written communication skills. Ability to document, plan, market, and execute programs
Willingness to travel (15%)
Benefits
Medical, dental, vision, and prescription drug coverage
Access to Health Coach from GE Vernova, a 24/7 nurse-based resource
Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan
Tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
Access to Fidelity resources and financial planning consultants
Tuition assistance
Adoption assistance
Paid parental leave
Disability benefits
Life insurance
12 paid holidays
Permissive time off
Company
GE Vernova
GE Vernova provides energy consulting, gas power, and grid solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$7.68MKey Investors
U.S. Department of Energy Office of ElectricityARPA-E
2024-12-03Grant· $1.99M
2024-12-03Grant· $2.99M
2024-11-18Grant· $2.7M
Leadership Team
Scott Reese
President and CEO, GE Digital
Scott Strazik
Chief Executive Officer
Recent News
2026-01-18
2026-01-18
Benzinga.com
2026-01-17
Company data provided by crunchbase