NPAworldwide ยท 1 week ago
IT Generalist
Syracuse, NY
Full-time
Onsite
Mid Level
3+ years expNPAworld is a well-established local company seeking a versatile and hands-on IT Generalist to support a growing environment. This role provides comprehensive technical support across end-user, server, network, and core infrastructure systems, ensuring the stability, security, and reliability of the organization's IT operations.
Recruiting
Responsibilities
Utilize ticketing systems to manage and resolve support requests in a timely manner
Perform day-to-day maintenance and administration of physical and virtual servers
Install, configure, back up, and validate server environments to ensure performance and integrity
Manage Active Directory within a hybrid environment, including user accounts and permissions
Support print server administration and enterprise printing systems
Monitor server performance and troubleshoot reliability issues
Assist with email administration and maintenance
Troubleshoot wired and wireless connectivity issues, including access points
Apply knowledge of TCP/IP, DNS, DHCP, and related networking protocols to resolve issues
Deploy, update, and support desktop operating systems and applications
Provide end-user support for desktops, laptops, printers, mobile devices, and software
Manage Windows updates, file share permissions, and Exchange administration
Maintain system documentation, procedures, and troubleshooting guides
Support and reinforce organizational security policies and best practices
Deliver clear, patient, and professional technical assistance to users with varied skill levels
Participate in a rotating off-hours support schedule
Qualification
Required
Bachelors degree in computer science, information systems, networking, or a related field; OR Associate degree in a related discipline plus at least two years of technical support experience
3+ years of hands-on experience supporting end-user devices, software, and connectivity
Experience with server support/administration, Active Directory, and hybrid identity environments
Experience maintaining desktops, file shares, printers, and Microsoft 365 or Exchange environments
Experience using IT ticketing systems and documenting procedures
Working knowledge of Active Directory, Group Policy, identity management, and Windows Server operations
Understanding of Exchange Online/on-prem and Microsoft 365 tools
Familiarity with TCP/IP, DNS, DHCP, and general network troubleshooting
Ability to create and maintain technical documentation
Strong customer service orientation with the ability to communicate complex concepts clearly
High attention to detail and strong analytical, troubleshooting, and organizational skills
Ability to work independently, manage multiple priorities, and adapt to changing demands
Professional, patient, and collaborative approach to supporting users and partnering with IT peers
Preferred
Industry certifications such as CompTIA A+, Network+, or Microsoft certifications are preferred but not required
Benefits
Competitive compensation
Comprehensive benefits
Supportive culture focused on employee development and long-term success
Company
NPAworldwide
NPAworldwide is a global recruiting network that facilitates placements that result in split fees.
2-10 employees
Funding
Current Stage
Early StageRecent News
Company data provided by crunchbase