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Sammons Financial Group Companies · 3 days ago

Business Systems Analyst - Salesforce Administrator

West Des Moines, IA

Full-time

Onsite

Mid, Senior Level

$62K/yr - $128K/yr

5+ years exp

Sammons Financial Group is a company focused on providing innovative financial solutions, and they are seeking a Business Systems Analyst - Salesforce Administrator to support their software platforms. The role involves configuring and maintaining Salesforce systems, developing business requirements, and collaborating with various teams to enhance operational efficiency.

FinanceFinancial ServicesRetirement

Growth Opportunities

No H1B

Hiring Manager

Theresa Sherry

Responsibilities

Configuration and building service cloud omnichannel and omnichannel flows

Integrate, configure and maintain systems to enable efficiencies in crucial areas of the business

Develop business requirements, specifications, process flows, application design and configuration alongside testing and deployment

Create and maintain custom objects, fields, views, reports, workflows, dashboards, campaigns and functions

Manage multiple stakeholders' engagements and work with associated team members to understand projects, facilitate analysis of business process, gather and document requirements and develop technology solutions

Collaborate with Operations team members in translating business requirements to functional technical specifications to meet users’ needs

Manage day-to-day administration and maintenance of platform including user account management, production support queue, reports and dashboards, workflows, performance monitoring and backups, security of instances, sharing rules and data content, troubleshooting and resolving technical issues for users and license management

Develop end-to-end solutions using configuration and customization, including APEX Class, Triggers, Visualforce pages and Lightning components

Automate business processes using automation tools, such as Process Builder, Workflows, Formulas, Flow, Assignment Rules and email Alerts

Migrate changes from development to test to production environment(s) using CI technologies

Coordinate with various internal technology teams to resolve issues

Manage new releases of platform and efficiently roll out new features

Communicate with development teams to design and implement solutions, ensuring adherence to industry leading practices and code quality techniques

Produce deliverables within a diverse, fast-paced environment through effective collaboration across teams and prioritization of multiple projects and initiatives simultaneously

Qualification

Salesforce AdministrationBusiness Process AnalysisAutomation ToolsAgile FrameworksFinancial Services ExperienceUI TechnologiesOrganizedMicrosoft SuiteCertified Platform DeveloperCommunication SkillsTeamwork SkillsSelf-MotivatedDetail Oriented

Required

Excellent verbal and written communication skills including strong questioning and listening skills and the ability to look beyond obvious answers to understand the impact across the organization

Demonstrated ability to quickly obtain and apply the knowledge of Sammons Financial Group systems, organizational business and related technology processes

Familiarity with Agile Frameworks

Proven ability to collaborate in a creative, agile environment and manage agile task assignments

Working knowledge in UI technologies including Bootstrap, Lightning Design System (LDS), Lightning Components Development, AngularJS, jQuery, JavaScript is a plus experience with automation tools including Process Builder and Flows, platform administration and deployment, performance monitoring, backup and recovery

Proven teamwork skills and ability to interact well with others, including the ability to work with and communicate to a variety of personalities and locations

Self-motivated and able to work independently and effectively under deadline pressures

Organized and detail oriented

Deep understanding of concepts and techniques such as work simplification, workflow and process analysis, etc

Proficient use of Microsoft Suite of products and other business analyst tools

Preferred

Bachelor's Degree in Business or related field

Minimum 5 years' experience in platform administration and development (e.g. upgrades, user and profile management, security controls, performance monitoring, back up and recovery)

2-4 years' financial services industry experience

2-4 years' experience with production support or client service

Certified Platform Developer I or Certified Platform Developer II

Benefits

Health, Dental, Vision

Company Paid Retirement

PTO and Holiday Pay

Employee Stock Ownership Plan (ESOP)

Healthy balance between work and personal lives

Friday afternoons off all year long

Competitive PTO

Generous number of paid holidays

Incentive program for defined goals subject to eligibility and performance

Company

Sammons Financial Group Companies

Sammons® Financial Group Companies (collectively, Sammons Financial Group) provide today’s most sought after life insurance, annuity, and retirement products.

Founded in 1938

West Des Moines, Iowa, USA

1001-5000 employees