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Mercy Medical Center, Baltimore, MD · 7 hours ago

Practice Manager

Lutherville, MD

Full-time

Onsite

Mid, Senior Level

2+ years exp

Mercy Medical Center is a recognized leader in compassionate healthcare, honored for its commitment to trust and excellence. The Practice Manager for Medical Oncology & Hematology will oversee the operations of the multispecialty clinic, ensuring financial performance and excellent patient care while leading a diverse team.

Health CareHospitalMedical

Responsibilities

Oversees and maintains the day-to-day operations of busy medical practice in a manner consistent with practice goals, policies and procedures

Serves as liaison between staff, providers, patients and others, accurately communicates information between all parties

Greets, screens, interviews and assists patients and visitors to the practice according to office guidelines

Consistently and accurately documents and communicates appropriate medical information to patients, physicians/providers, staff members and ancillary care providers in an understandable manner

Oversees and supports staff who are required to answer multiple, busy phone lines by the third ring, assist callers and take messages and/or delegate calls as appropriate

Oversees and supports staff who use computer system for scheduling, patient registration, charge and payment entry inquiries, inter-departmental communication and document preparation and prints encounter forms, lab slips, patient receipts and other information as needed

Oversees and supports staff who accurately schedule appointments for physician according to practice requirements and needs and confirms appointments

Review patient demographic information for completeness and accuracy, makes follow-up inquiries as appropriate, determines patient co-payment, reminds patients of unpaid balances and updates computer master record

Oversees and supports staff who collect patient co-payment, unpaid balances and other self-pay amounts, properly maintain daily patient sign-in logs, charge and payment logs and accurately and efficiently comply with practice protocols to insure the capture of all billable revenue on a daily basis

Maintains a current working knowledge of HMOs, managed care plans, and other third party payor regulations in the management of patients of the practice

Oversees the effective and efficient administration of a quality referral system

Oversees and supports staff who are required to file and pull medical records, and accurately maintain medical records in a neat, organized manner as defined by practice guidelines

Follows day end closing procedures, assures cash collected is kept safely stored until deposited, and accurately maintains batch control records

Applies principles of growth and development when providing individualized care to Adolescent, Adult and Geriatric patients and families

Prepares and oversees budget

Qualification

Practice managementFinancial acumenLeadership skillsHealthcare AdministrationOncology experienceOrganizational skillsCommunication skillsNegotiation skillsInterpersonal skillsTime managementSelf-motivatedResults-orientedFlexibility

Required

Bachelor's degree in Healthcare Administration, Business Administration, or a related field

2-5 years of practice management required

Proven experience in practice management, preferably in a multispecialty setting

Strong financial acumen, with experience in budgeting, financial analysis, and revenue cycle management

Excellent leadership and people management skills, with the ability to inspire and motivate a diverse team

Exceptional organizational and time management abilities

Strong work ethic, self-motivated, and results-oriented

Outstanding communication, negotiation, and interpersonal skills

Flexibility to adapt to changing priorities and new challenges

Preferred

Master's in Business Administration preferred

3-5 years medical office experience preferred

Oncology experience preferred

Benefits

Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees

403(b) retirement plan with generous company match and “catch up” provision

Paid Time Off (PTO) & company paid holidays

Tuition reimbursement

Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program

Employer paid Short & Long Term Disability benefits for eligible employees

Voluntary Benefits

Discounts on auto & home insurance and Verizon plans

Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

Company

Mercy Medical Center, Baltimore, MD

Founded in 1874, Mercy Medical Center is a Catholic health care facility, sponsored by the Sisters of Mercy, as well as a teaching hospital for the University of Maryland School of Medicine.

Founded in 1874

Baltimore, Maryland, USA

1001-5000 employees