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Buildots · 3 weeks ago

Customer Success Manager, Mission Critical

Dallas, TX

Full-time

Onsite

Senior Level

5+ years exp

Buildots is transforming construction management with its AI-powered SaaS platform that automates on-site progress tracking. The Customer Success Manager will oversee the deployment and success of Buildots on major client projects, ensuring effective integration of technology into workflows and maximizing platform value for clients.

Artificial Intelligence (AI)ConstructionPropTechSoftware

Responsibilities

Lead the relationship, implementation, and success of one of Buildots’ largest clients

Responsible for the smooth operations of the project and primary point of contact for the entire project team

Continuously work to identify ways to maximize the platform's value for the clients, and map unique needs critical to making Buildots the focal point of their processes

Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users on how to use the system and make the most out of it

Understand the complexities and work with our internal project managers to best configure the system to support these projects

Continuing success: responding to requests, making sure our clients succeed in using the system to improve their process and outcome, and in turn, continually looking to improve the way we operate

Gain insights from data and the use of the system on projects and feedback to the product team to influence the product’s roadmap and features

Qualification

Civil engineeringConstruction project managementTechnical skillsVDC Manager experienceClient communicationProactive attitudeProblem solving

Required

Background of at least 5 years in Civil engineering /construction project management

Passionate about construction and believe in the impact that using advanced technologies could bring to the construction industry

Proactive and independent achiever, self-learner, able to handle a task from idea to production, able to take ownership of the tasks at hand

Fast thinking, problem solver, ability to pass on information to the relevant internal teams for action

People and communication skills, comfortable having conversations with a diverse range of clients across different roles, countries, and cultures in person, over the phone or on video calls to deliver complex messages

Great analytical and technical skills

You must be able to visit the project site 4 days a week