Blue Cross and Blue Shield of Minnesota · 23 hours ago
Senior Operations Vendor Performance Analyst
Eagan, MN
Full-time
Hybrid
Senior Level
$79K/yr - $130K/yr
5+ years expBlue Cross and Blue Shield of Minnesota is committed to transforming healthcare and achieving healthier lives for everyone. The Senior Operations Vendor Performance Analyst will perform complex technical and analytical work to drive vendor performance through oversight, research, and analysis, ensuring timely and accurate services and transactions.
Insurance
Responsibilities
Participates in process change and redesign to implement improvements (including business requirements and acceptance testing) to support operational vendors
Analyze KPI metric to root cause performance issues and drive results
Creates, maintains and monitors vendor performance records to baseline historical performance and trend and track performance over time
Frequently interacts with functional leaders at vendor location to provide guidance and performance feedback
Communicates and collaborates with operations stakeholders as needed to support overall Blue Cross quality and customer experience objectives
Identifies opportunities and recommends solutions that increases automation and resolves system deficiencies
Maintains awareness of systems, processes and expertise to support operations outsourced business units
Participates in assigned workgroups, committees, and project implementations
Collaborates with business and technical units to serve as vendor champion with internal stakeholders
Acts as mentor for other individuals in the department
Qualification
Required
5+ years of related professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered
Excellent collaborative, interpersonal, oral and written communication skills
Willingness to travel domestic or internationally, up to 4 weeks at a time
Intermediate technical skills (Microsoft Office - Excel, Word, Access)
Desire to excel and ability to work in a high paced environment, handling multiple responsibilities and projects
Strong work ethic, flexible
High school diploma (or equivalency) and legal authorization to work in the U.S
Preferred
Bachelor's degree
Benefits
Medical, dental, and vision insurance
Life insurance
401k
Paid Time Off (PTO)
Volunteer Paid Time Off (VPTO)
And more
Company
Blue Cross and Blue Shield of Minnesota
About Blue Cross Blue Cross and Blue Shield of Minnesota is a taxable, nonprofit organization with a mission to make a healthy difference in people’s lives.
1001-5000 employees
H1B Sponsorship
Blue Cross and Blue Shield of Minnesota has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (6)
2022 (2)
2021 (3)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Carrie S. Lawrence
Executive Administrator to the President & CEO and Chief of Staff
Patsy Riley
Chief Goverment Officer and Senior Vice President and CEO, ClearStone Solutions
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