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Denver Health · 2 weeks ago

Support Assistant Lead - Correctional Care

Denver, CO

Full-time

Onsite

Mid Level

$23.10/hr - $32.34/hr

4+ years exp

Denver Health is an integrated, high-quality academic health care system considered a model for the nation. They are seeking a motivated Support Assistant Lead - Correctional Care to manage the release of medical records, ensure compliance with health information protocols, and provide administrative support to the Denver Sheriff Health Services Unit.

Health CareHospitalMedical

Responsibilities

Receipt and processing of health information requests on a daily basis which include preparing medical records for various departments based on next day schedule lines. Deliver medical records to health services staff as requested. (10%)

Works with other facilities for exchange of health information. (10%)

Processes requests and/or releases for health information from Internal Affairs, Adult Probation, Social Security Administration, State Hospital, Correctional Care facilities, patients, medical facilities and government entities. (10%)

Leads Health Information Management staff, providing direction and coaching while ensuring day-to-day HIM operations are running smoothly (10%)

Developing and conducting HIPAA, health information and confidentiality training for all levels of Correctional Dept staff (10%)

Prepares work flows, monitors efficiency and makes recommendations to leadership on areas for improvement within health records. (10%)

Develops and updates acceptable standard(s) of work regarding health information. (5%)

Assists department manager with staff scheduling. (5%)

Responsible for the consistent, accurate disclosure of authorized protected health information while maintaining confidentiality in accordance with state, federal, HIPAA, Denver Health & Hospital policies, Denver Sheriff Department, NCCHC, and ACA regarding release of information and privacy of patient records. (5%)

Reviews authorizations requested for patient information to ensure all required elements are complete. Confirm regulatory requirements are met and the requesting party authorizing the disclosure is appropriate. Processing not to exceed three business days of receipt for non-continuity of care requests. Performs timely communication to requestor if authorization is not valid, unable to process as received. Ensures the integrity of records released. (5%)

Provides customer-friendly assistance to patients, outside health care providers and other customers requesting medical records via various request methods (walk-in/fax/mail/kite.) Place telephone calls from/to other agencies, patients, lawyers and other correctional care facilities. (5%)

Training/ Preceptor of release of information. (5%)

Perform Release of Information audits, Staff assignment sheets, and charts for quarterly CQI (Continuous quality improvement. (5%)

Ensure standards of workflows for releases of information are updated and kept current. (5%)

Qualification

Health Information ManagementHIPAA complianceMedical record imagingMicrosoft ExcelMicrosoft OutlookCustomer serviceMultitaskingDetail-orientedWritten communicationVerbal communication

Required

High School Diploma or GED Required

1-3 years Minimum of four years of clerical experience Required

Demonstrates ability to interact well with customers

Self-motivated, multitasker, detailed oriented

Possesses excellent written and verbal communication skills

Knowledge of terminal-digit filling systems sufficient to maintain records

First-hand experience adhering to release of information protocols

Demonstrates knowledge and applicability in complying with State and Federal regulations, HIPPA, Denver Sheriff Department, NCCHC, and ACA regarding release of information and privacy of patient records

Preferred

Strongly prefer individuals with HIM and computer experience

Knowledge of the following software applications: medical record imaging, Microsoft Outlook, and Microsoft Excel

Benefits

Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

Free RTD EcoPass (public transportation)

On-site employee fitness center and wellness classes

Childcare discount programs & exclusive perks on large brands, travel, and more

Tuition reimbursement & assistance

Education & development opportunities including career pathways and coaching

Professional clinical advancement program & shared governance

Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program

National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer