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Liberty Group South Africa · 2 weeks ago

Manager, Energy Efficiency and Customer Programs

Fall River, MA

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

Liberty is part of Algonquin Power & Utilities Corp., a diversified international utility committed to providing safe and reliable energy solutions. The Manager of Energy Efficiency and Customer Programs will lead the strategy and implementation of efficiency programs while managing teams and stakeholder relationships to achieve program goals.

Financial ServicesHealth CareInsuranceLife Insurance

Work & Life Balance

Responsibilities

Responsible for managing the activities of the regional efficiency team. Selects, develops, trains, motivates, and evaluates the performance of direct reporting staff

Develops and maintains relationships at all levels across a matrixed organization to appropriately represent and advocate customer and department needs

Timely reporting of team goals to regional executives and corporate is required. Advanced level of both verbal and written communication skills with a variety of internal and external customers, very strong conflict resolution and active listening skills

Develops and maintains business relationships with key governmental, regulatory, and community officials to facilitate the overall success of the department strategy

Lead representation of the company in stakeholder engagement negotiations

Serves as an expert witness in support of the Company's program offerings and associated activities during regulatory procedures

Represents the company at high level customer engagements, industry events and strategic working groups

Maintains a high level knowledge of industry best practices, emerging trends and new technologies through industry engagements

Develops short and long-term strategic plans and initiatives in order to achieve corporate defined goals and customer expectations

Oversees the design and development of the Company's customer programs including the creation of multi-year program plans, regulatory filings, budgets and goals

Identifies and delivers on operational efficiencies related to the overall delivery of customer programs

Leads or contributes to cross company initiatives to advance offerings for enhanced customer experience

Leads the overall go to market strategy for program delivery including the development of market partner and vendor networks to delivery on program activities obtained through competitive procurements

Develops and streamlines policies and procedures across multiple jurisdictions to deliver on all goals in the manner that drives cost effectiveness and customer satisfaction

Drives team to deliver on all goals associated with internal and external KPIs focused on successfully recovering program costs and earning performance incentives

Qualification

Energy Efficiency Program ManagementStakeholder EngagementTeam ManagementRegulatory KnowledgeStrategic PlanningConflict ResolutionActive ListeningCommunication SkillsCustomer FocusContinuous Learning