Terra West Management Services · 1 month ago
Senior Community Manager, Terra West Management Services
Las Vegas,NV,US
Full-time
Onsite
Senior Level
7+ years expTerra West Management Services is seeking a Senior Community Manager to oversee the daily operations and training of probationary Community Managers. This role involves direct management of assigned communities, ensuring compliance with policies and procedures, and providing mentorship and support to staff.
Real Estate
Responsibilities
Monitor assigned staff to ensure that performance “deliverables” are provided in a timely manner and staff work is completed in conformance with departmental policies and procedures
Review staffs’ work as needed to maintain quality standards
As assigned, train Provisional Community Managers to conform to Terra West standards and best industry practices
Attend Board Meetings and act as a coach and mentor to Provisional Community Managers
Act as an Advisor to the Director of Community Management regarding employee progress, client status, and recommend portfolio adjustments when necessary
Ensure that management team receive performance feedback on a regular basis, including surveying the clients for quality assurance and feedback
Act as Community Manager when current Provisional Community Managers are out sick or on leave
Resolve issues and handle all escalated calls from communities within the Provisional Community Managers’/CAM’s portfolios in a timely manner
Escalate issues up to the Director of Community Management when necessary
Manage portfolio of assigned properties in accordance with NRS 116 and all Federal, State, and local laws
Protect organization’s value by keeping information and employee issues confidential
Participate in industry and company events and contribute to the company culture in a positive manner
Other duties as assigned
Qualification
Required
Minimum seven years' experience as Manager of multiple community associations
Supervising Community Association Manager (SUPRCAM) license required
Must possess vehicle with insurance and valid registration
Valid driver's license
See and read small print, both on paper and on a computer screen, quickly and accurately
Sit for extended periods of time while working at a computer
Hear and speak clearly on the telephone and in person
Company
Terra West Management Services
Terra West Management Services is a real estate firm in Las Vegas.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Lisa de Marigny
President & COO
Company data provided by crunchbase