PetSmart · 2 weeks ago
Sr Manager Business Operations
Phoenix, AZ
Full-time
Hybrid
Senior Level
7+ years expPetSmart Charities is a mission-driven nonprofit committed to making the world a better place for pets and all who love them. The Senior Manager, Business Operations is responsible for developing, implementing, and optimizing the operations of the Charities organization, overseeing grant management activities, and ensuring adherence to policies and procedures related to the Charities in-store adoption program.
E-CommercePetRetailRetail TechnologyTraining
Responsibilities
Lead and mentor the Grant Administration and Adoption Compliance teams by setting goals, providing professional development, organizing processes and workflows, and offering coaching and feedback to ensure productivity and engagement
Oversee grant administration and adoption partner processes, including applicant eligibility, contract revisions, payment processing, and compliance monitoring
Evaluate and implement lean and efficient processes to optimize grant administration workflows
Troubleshoot and/or escalate adoption system technical issues as needed
Gather and translate system and process requirements from internal and external stakeholders to optimize tools and workflows
Document processes and maintain documentation as processes evolve
Partner cross-functionally with Programs, Marketing and Communications, and Finance to identify and implement improvements, standardize procedures, and ensure alignment across teams
Foster strong relationships with key internal stakeholders to accelerate decision-making and delivery
Own the organization's audit and risk management activities, including Business Continuity plans, Directors and Officers (D&O) insurance, and internal operational audits
Manage annual Payment Card Industry (PCI) audits and data privacy assessments to ensure compliance with U.S. and Canadian regulations
Conduct quarterly system access reviews to validate appropriate user access and usage
Document, design, and provide training to the PetSmart Charities team and relevant internal stakeholders on the vendor management process
Provide ongoing contract management support to ensure contracts are executed and maintained in alignment with company policies and applicable local, state, and federal laws
Assist with and/or lead vendor contract negotiations, including terms and pricing, to best meet organizational needs
Directly supervises Grant Administrators and an Adoption Compliance Specialist
Qualification
Required
Bachelor's degree in Business Administration or a related field, plus 7+ years of progressive experience in operations, compliance, procurement, or nonprofit administration. Equivalent combinations of education and experience will be considered
Demonstrated success in setting priorities, applying strong analytical and problem-solving skills, and enabling sound decision-making
Excellent communication and relationship-building skills, with the ability to prioritize, negotiate, and collaborate with diverse internal and external stakeholders
Strategic thinker with strong business acumen and leadership capabilities; passion for advancing impact in the animal welfare sector
Operational excellence and continuous improvement (lean process optimization)
Audit, risk management, and business continuity planning
Regulatory and compliance awareness (PCI; U.S. and Canadian data privacy)
Stakeholder management and cross-functional collaboration
Strong written and verbal communication with attention to documentation
Process mapping and data visualization or reporting skills
Benefits
Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
"Top Dog" gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
"Sit & Stay" Café serving fresh breakfast and lunch options, snacks, & more
"Lil Paws" NAEYC-accredited onsite childcare facility providing high-quality early education
Paid Volunteer Opportunities to spend time doing good for causes close to heart
Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more!
Company
PetSmart
PetSmart is an e-commerce business that offers pet supplies, medications, grooming solutions, and adoption services.
10001+ employees
H1B Sponsorship
PetSmart has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (19)
2023 (33)
2022 (5)
2021 (3)
2020 (27)
Funding
Current Stage
Public CompanyTotal Funding
$2.71BKey Investors
Apollo
2025-08-08Debt Financing· $2.7B
2023-07-24Secondary Market
2014-11-18Acquired
Leadership Team
Ken Hicks
CEO
Alan Schnaid
EVP and Chief Financial Officer
Recent News
Canada NewsWire
2025-11-14
2025-11-04
Company data provided by crunchbase