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Tabby | تابي · 4 weeks ago

ServiceDesk Engineer I

United States

Full-time

Remote

New Grad, Entry Level

Tabby is a financial technology company that reshapes how people manage their money. The ServiceDesk Engineer I will handle support requests, identify bugs, and contribute to the development and improvement of internal tools and processes.

Artificial Intelligence (AI)BillingFinanceFinancial ServicesFinTechPayments

Growth Opportunities

Responsibilities

Handle requests from the support team and colleagues (basic problem analysis)

Identify and report bugs

Standardize solutions, prepare and update documentation for L1 and L2 teams

Analyze technical issues and create development tasks for fixing them

Contribute to the development and improvement of internal tools and processes (automation, BackOffice enhancements)

Automate routine tasks

Qualification

JiraSQLMonitoring toolsAdministrative automationEnglish (B2)Software development principlesSoft skills

Required

Experience working with Jira

Strong soft skills (ownership and facilitation of ticket handling and resolution processes, proactivity, high level of autonomy)

Experience with monitoring and logging tools (Datadog, Grafana, Kibana)

Knowledge and practical use of administrative automation tools

English at a level sufficient for written communication and reading technical documentation (B2)

Understanding of software development principles

Experience writing simple SQL queries

Preferred

Experience with Google Cloud

Experience with Google Apps Script

Scripting skills (Bash, Python, Go)

Understanding of ITIL processes

Basic knowledge of FinTech

Jira administration experience

Experience at a startup

Benefits

Full-time B2B contract

Fully remote setup, work from anywhere in Europe

Up to 20% tax allowance

22 paid leave days annually

Stock options (ESOP) in a fast-scaling, pre-IPO company

Flexi benefits you can use for wellness, travel, or learning

Work alongside a high-performing, international engineering team in a global fintech unicorn

Company

Tabby | تابي

Tabby is a financial technology company that helps millions of people in the Middle East to stay in control of their spending and make the most out of their money.

Founded in 2019