Apply on Employer Site

Modern Aviation · 2 weeks ago

Representative, Customer Service (Part-time)

Mather, CA 95655

Full-time, Part-time

Onsite

New Grad, Entry Level

$20/hr - $22/hr

Modern Aviation is a private equity backed company focused on the fixed-based operator sector, rapidly growing through acquisitions. The Customer Service Representative is responsible for providing exceptional service to private and corporate aviation clientele, managing customer requests, and maintaining a high standard of service at the facility.

Air Transportation

Responsibilities

Deliver proactive, personalized service to Private and Corporate Aviation clientele

Arrange services including hotel, catering, and ground transportation

Coordinate aircraft services, such as fuel and hangar storage

Input trip data into scheduling software as well as updating customer information in database, as necessary

Effectively communicate via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication

Educate customers on available services, promotions, and programs

Process customer invoices

Answer customer questions and resolve issues, as necessary

Assists passengers and flight crews with our professional Seven Star Service: always offering additional services and exceeding customer expectations

Build and establish customer relationships with local service providers such as hotels, rental car companies, restaurants, etc

Maintain lobby appearance and keep snack and beverages stocked

Flight tracking via online databases to ensure timely services

Perform other duties that may be assigned, as necessary

Qualification

Customer service experienceVerbal communication skillsWritten communication skillsMicrosoft Office proficiencyMultitasking skillsNegotiation skillsBasic aircraft knowledgeSales skillsValid driver’s license