Huron · 2 weeks ago
Vice President, Managed Services Revenue Cycle Operations
Chicago, IL
Full-time
Onsite
Director/Executive
$200K/yr - $250K/yr
10+ years expHuron is a company that helps healthcare organizations drive growth and enhance performance. The Vice President of Managed Services Revenue Cycle Operations will be responsible for operational performance, client satisfaction, and leading a team to deliver high-quality revenue cycle services while fostering a positive work culture.
ConsultingInformation TechnologyProfessional Services
Responsibilities
Own and lead daily operations and service delivery for all assigned HMS clients across service lines
Ensure achievement of contractual service levels, operational KPIs, compliance standards, and financial goals
Lead a globally integrated delivery model, including management of onshore and offshore resources
Collaborate with SME functional leadership, Continuous Improvement and the Operational Advancement team to drive innovation and performance
Serve as the primary senior leader point of contact for all assigned client operations, responsible for performance, satisfaction, and growth
Build and sustain a positive team culture and achieve high employee engagement across all teams
Lead the end-to-end delivery of revenue cycle services, ensuring client-specific performance goals are consistently met
Serve as the primary operational leader and client liaison, managing executive-level communications, escalations, and performance reviews
Build strong, trust-based relationships with client stakeholders through transparency, accountability, and responsiveness
Ensure delivery aligns with each client's business objectives, financial targets, and patient satisfaction goals
Direct and optimize operations across all revenue cycle functions, including patient access, billing, coding, AR follow-up, cash posting, and customer service
Manage a global workforce, integrating offshore teams into seamless, high-quality delivery models
Lead staffing, scheduling, workflow management, and capacity planning to ensure resource alignment with client volumes and expectations
Monitor and drive productivity, quality, compliance, and workflow efficiency across the delivery organization
Partner closely with internal SME functional leaders (e.g., coding, billing, patient access, clinical denials/CDI) to support consistent and expert service delivery
Ensure that operational teams leverage tools, methodologies, and standards defined
Provide ongoing feedback to matrix reporting teams to continuously improve enterprise delivery tools, training, and frameworks
Maintain a strategic view of client environments to identify unmet needs, performance gaps, or new service opportunities
Translate client pain points or operational challenges into viable service expansion proposals
Collaborate with the Operational Advancement team including: Continuous Improvement: implement improvement initiatives, drive process optimization and scale best practices
Vendor Management: to align vendor services with client goals, ensure performance standards, and manage third-party partnership
Technology Teams: to enable automation system integration and data-driven delivery using appropriate digital tools
Provide structured feedback to improve enterprise tools, methodologies, and service delivery models. Collaborate with internal teams to develop and deploy expanded solutions within existing accounts
Own all performance outcomes for assigned client portfolio: SLA/KPI attainment, client satisfaction, operational quality, and compliance
Lead issue resolution and root cause execution with urgency and accountability
Own P&L for service delivery operations, ensuring cost-effective management and margin delivery
Ensure audit readiness, adherence to regulatory standards, and internal policy compliance
Build and sustain a high-performance culture rooted in accountability, trust and inclusion
Drive team alignment with Huron’s values and leadership principles to ensure consistency across teams and geographies
Achieve strong employee engagement scores, foster psychological safety, and encourage idea sharing and innovation
Mentor senior leaders and strengthen leadership capabilities across the delivery organization
Qualification
Required
10+ years of senior-level leadership in revenue cycle operations, healthcare BPO, or managed services; experience in consulting a plus
Experience managing multi-client portfolios and large-scale delivery teams, including offshore operations
Strong knowledge of revenue cycle functions, metrics, compliance standards, and industry best practices
Proven ability to manage operational P&L, lead teams, and achieve service excellence on a scale
Exceptional communication, client engagement, and relationship-building skills
Demonstrated ability to identify service expansion opportunities and act as a strategic advisor to clients
Strong organizational and analytical skills; capable of managing in a matrixed, fast-paced environment
Bachelor's degree required
Preferred
Master's in Healthcare Administration, Business, or related field preferred
Benefits
Medical, dental and vision coverage
Wellness programs
Annual incentive compensation program
Company
Huron
Huron is a global professional services firm that collaborates with clients to put possible into practice by creating sound strategies, optimizing operations, accelerating digital transformation, and empowering businesses and their people to own their future.
5001-10000 employees
H1B Sponsorship
Huron has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (40)
2024 (42)
2023 (37)
2022 (31)
2021 (44)
2020 (32)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-10-13IPO
Leadership Team
C. Mark Hussey
President and CEO
J. Ronald Dail
EVP - Chief Operating Officer
Recent News
2025-11-21
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