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BambooHR · 1 month ago

Payroll Support Hero

Draper, UT

Full-time

Hybrid

New Grad, Entry Level

BambooHR is a market leader in HR software, dedicated to transforming HR and empowering people. They are seeking a Payroll Support Hero to provide exceptional support for their payroll software, assisting small and medium-sized business clients with their payroll inquiries and ensuring compliance with tax liabilities.

Human ResourcesSaaSSoftware

Culture & Values

Responsibilities

Provide exceptional email and phone support for customers that love our software

Provide solutions to questions regarding deductions, garnishments, the BambooHR payroll software, etc. (if you don't already know this, don't worry, we'll teach you!)

Research solutions to challenging problems our clients face

Help clients integrate and utilize the software in the best way possible

Do your best, focused work, Monday through Friday (no weekends!)

Qualification

Payroll processingClient supportTroubleshooting softwareTech-savvyAttention to detailCommunication skillsMulti-taskingCustomer careLearning agilityTyping speed

Required

Enjoy engaging in phone conversations for up to 6 hours a day

Demonstrate a passion for customer care and the ability to ensure high levels of client satisfaction

Show a desire to learn payroll; prior experience is welcome but not required

Communicate clearly and concisely in both written and verbal forms

Exhibit impeccable attention to detail

Be tech-savvy and able to learn various software applications quickly

The ability to multi-task throughout your day is needed

Type at a speed of 60+ words per minute

You're available for in-office training during your training/ramping period (which takes approx. 2 weeks, dependent on performance)

Benefits

Comprehensive health, life, and disability insurance

Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life

401k plans with up to 6% company match

$2000 Paid-Paid Vacation bonus

EAP through Headspace