Starbucks · 2 weeks ago
major incident manager I
Seattle, WA
Full-time
Onsite
Entry Level
$78K/yr - $127K/yr
2+ years expStarbucks is a company that values connection and leadership, and they are seeking a Major Incident Manager I to join their Technology Operations Center. This role is responsible for managing IT incidents and ensuring effective communication and resolution of service disruptions across the enterprise.
CoffeeFood and BeverageRestaurantsTea
Responsibilities
Provides 24\•7 global support of critical systems in a rotating on-call environment
Ensures timely, clear communication regarding service disruptions with the appropriate stakeholders
Coordinate support efforts through incident command & control bridge
Scribe & record all details and timeline of key elements during Incident Management bridge calls
Adhere to incident processes and procedures
Interfaces with other processes ensuring resources are sufficient and properly allocated
Ensures incidents that are not immediately resolved are appropriately escalated to service owner
Responsible for the Incident Escalation process, content and results
Updates documentation, process, guidelines, and creates new process documentation
Reviews proposed tool enhancements for best practice applications
Undertake Continual Service Improvement activities
Contributes in the development of key performance indicators (KPIs) evaluating the service for effectiveness and efficiency
Identifies and reports Incident trends and progress
Qualification
Required
Excellent verbal & written communication and listening skills. Ability to create accurate, concise correspondence, develop and conduct presentations
Strong proven interpersonal skills & able to work well with people at all levels
Detail-oriented and strong problem-solving skills, with ability to analyze a situation for potential future problems
Familiar with incident management processes
Foundation level knowledge of server operating systems, networking, firewalls, databases, storage, virtual infrastructure technologies, and application technologies
Intellectually inquisitive nature with the ability to be open minded to varying opinions
Responsible, conscientious, and possess a passion for excellence - positive 'can do' attitude
Innovative, creative, and extremely responsive in respect to service quality and ways in which it can be improved
Available for on-call coverage 24X7, to support off-hours work as required, including weekends and Holidays and fluctuates with staffing
Available to work nights and weekends on a rotating schedule
Good understanding of corporate IT policies, procedures, and standards
Knowledge of Incident, Problem, Change, and Knowledge Management practices
Knowledge of the IT strategies, customers, and services provided
Knowledge of service analysis tools
Benefits
Medical
Dental
Vision
Basic and supplemental life insurance
Short-term and long-term disability
Paid parental leave
Family expansion reimbursement
Paid vacation from date of hire
Sick time (accrued at 1 hour for every 25 hours worked)
Eight paid holidays
Two personal days per year
Participation in a 401(k) retirement plan with employer match
Discounted company stock program (S.I.P.)
Starbucks equity program (Bean Stock)
Incentivized emergency savings
Financial well-being tools
100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
Student loan management resources
Access to other educational opportunities
Backup care
DACA reimbursement
Company
Starbucks
Starbucks is a restaurant chain that serves handcrafted ready-to-drink beverages, including coffee, tea, juices, and snack food items.
10001+ employees
H1B Sponsorship
Starbucks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (208)
2024 (127)
2023 (130)
2022 (172)
2021 (146)
2020 (149)
Funding
Current Stage
Public CompanyTotal Funding
$2.65BKey Investors
Elliott Management Corp.Pershing Square Capital Management
2025-05-06Post Ipo Debt· $1.75B
2024-07-19Post Ipo Equity
2018-10-10Post Ipo Equity· $900M
Leadership Team
Brian R. Niccol
Chairman and Chief Executive Officer
Cathy R. Smith
CFO
Recent News
2026-01-04
2026-01-03
Company data provided by crunchbase