University Hospital · 2 weeks ago
Data Control Clerk II (Call Center)
Newark, NJ
Part-time
Onsite
Entry Level
$24.26/hr - $25.50/hr
2+ years expUniversity Hospital is one of the nation’s leading academic medical centers, and they are seeking a Data Control Clerk II to manage incoming calls and provide accurate information while ensuring adherence to hospital policies. The role involves dispatching services, maintaining databases, and activating emergency codes as needed.
EducationHealth Care
Responsibilities
Answers incoming calls on main number and patient information calls in a timely manner and in accordance with departmental policy; enters data into the department’s work order system (TMS)
Plays a central role in activation of emergency codes that include code blue, ERT, CRT, Code Black, Infant Abduction system, Bat Team, Active Shooter, Code Triage internal/external, Code Dr. Band-Aid and Pediatric Code Blue and other medical or operational codes
Communicate effectively during emergencies using primary and backup systems
Monitors all emergency devices and alarm systems and notifies the appropriate personnel when activated. Documents accurately and timely utilizing the appropriate logbooks/sheets and incident reports for all Emergency alarms. Responsible for always maintaining contact with Engineering and/or Security department. Notifies EVS/Biomed/Access Control or Engineering of any issues and concerns
Dispatches appropriate service to respond to caller’s needs by gathering information, determining, and assessing the correct type of code, executing overhead announcements, sending list pages accurately (Spok), confirming response team arrivals and creating banner alerts
Provides overhead paging for emergencies, physicians, administration, and other announcements as needed
Performs other related duties as assigned
Qualification
Required
High School Diploma or GED Certification required
Two (2) years of clerical/data entry experience, preferably in a customer service-oriented setting
Detail oriented with excellent telephone etiquette required
Must be a team player with strong time and stress management skills
Strong problem solving and conflict de-escalation skill
Excellent communication and interpersonal skills a must
Knowledge of personal computer applications required
Additional customer service experience may be substituted for clerical experience at management's discretion
Preferred
Portuguese speaking preferred
Company
University Hospital
University Hospital is an independent medical center with more than 500 licensed beds, an active medical staff of more than 600, and over 3,000 employees.
1001-5000 employees
H1B Sponsorship
University Hospital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (6)
2023 (8)
2022 (10)
2021 (2)
2020 (7)
Funding
Current Stage
Late StageTotal Funding
$0.4MKey Investors
Healthcare Foundation of New Jersey
2023-10-27Grant· $0.4M
Leadership Team
Alexandre Barbosa
Human Resources Business Partner
Frank Sinatra
Chief Information Security Officer
Recent News
2025-03-06
Company data provided by crunchbase