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Westfield Bank · 2 weeks ago

Senior Teller III

Agawam, MA

Full-time

Onsite

Mid, Senior Level

$20.60/hr - $27.64/hr

0+ years exp

Westfield Bank is seeking a Senior Teller III to assist in supervising the teller line and provide quality service to customers. The role involves processing transactions, training new employees, and ensuring operational excellence while adhering to regulatory compliance.

BankingFinanceFinancial ServicesInsuranceRetailWealth Management

Responsibilities

Assists the Head Teller in supervising the teller line

Processes various transactions to provide prompt and quality service to present and potential customers

Adheres To Established Westfield Bank Customer Service standards

Applies the Westfield Bank Service and Sales Process during customer interaction to acquire and enhance customer relationships if applicable

Provides information regarding bank products to all potential customers both retail and commercial

Allocating and coordinating the workflow in the absence of the Head Teller

Guiding and advising subordinates in the more complex phases of their work

Training new employees

Assists with monitoring regulatory compliance

Helps to ensure operational excellence

Provides backup coverage to open or close a branch location only when the lobby is not accessible to customers at the time unless otherwise approved by Branch Administration to do so when the lobby is accessible

Proves cash drawer at end of day

Meets assigned referral goals through referral of bank products and services to meet customers banking needs

May open new accounts as needed

Balances ATM

Maintains security of cash vault

Performs quarterly cash audits in the absence of the Head Teller

Independent performance of all teller transactions and night deposit bags

Must complete BSA, AML, and other Regulatory and Continuing Education as assigned

Must adhere to all bank and regulatory policies and procedures specific to position

Performs additional duties As Requested