Starbucks · 6 hours ago
mgr engineer ServiceNow
Seattle, WA
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expStarbucks is a company that celebrates coffee and connection, and they are seeking a Manager of Engineering for their ServiceNow platform. This role is responsible for delivering high-quality technologies and security capabilities, managing the engineering team, and collaborating with stakeholders to achieve business objectives.
CoffeeFood and BeverageRestaurantsTea
Responsibilities
Providing technical expertise and executing technical responsibilities on the ServiceNow platform with experience in ITSM, CSM, HRSD, SPM, CMDB, SAM, HAM, Now Assist, FSM, etc
Manages the engineering team through the solution design processes that span projects, enhancements and sustainment activities
Leverages and develops talent on the team through all phases of project efforts, including requirements gathering, assessment and backlog refinement
Shapes and guides systems approach
Manage and partner with technology vendors to deliver against business objectives and meet Starbucks security and architecture standards
Requires strong communication skills to deal with the many different stakeholders in a product development program
Understands the work to provide clear priorities and plans to achieve objectives
They liaise with the senior management teams to agree on strategic development objectives and gain budget approval for projects
They coordinate the work of different specialists within the engineering team and ensure team is clear on goals and objective are met
Build and lead a high performing team with open-mindedness, that is visionary and results oriented
Setting goals for the work group, developing organizational capability, and modeling how we work together
You will set goals for the working team and actively provide partners with coaching, feedback and development opportunities and modeling leadership behavior for the larger team
Understands the work and can provide direction, remove barriers, and provide a clear line of site to achieve results
Championing ServiceNow efforts to promote platform evolvement and stability to support business needs
Plays a creative role in the platform stewardship portfolio
Understands business objectives and can innovate with quick to market features and capabilities
Focus on ensuring the engineering team has the vision, roadmap, and platform investment needed to take our business solutions to the next level
Qualification
Required
8-10 years of professional industry experience with software development and operations
5+ years of leading engineering teams and managing projects through development, projects of all sizes and complexities and 24x7 operational support
3-5 years of leading or managing engineering teams with experience on the ServiceNow platform
Excellent time management, multi-tasking, and prioritization skills
Bachelor's degree in Computer Science or related field
Preferred
Collaboratively and objectively assesses benefits, costs and viability of proposed solution options and drives alignment across diverse group of stakeholders
Leadership in the utilization of user-centric design concepts in conjunction with agile prototyping, development and testing to deploy highly engaging and scalable technology solutions to the end user
Working knowledge of Agile SCRUM solution design/development methodology practices
Ability to apply knowledge of multidisciplinary principles and practices to achieve successful outcomes in cross-functional projects and activities
Strong written and verbal communication skills. Ability to engage with and present ideas to senior leadership. Provides key input to facilitate decision-making process
Benefits
Medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits
Short-term and long-term disability
Paid parental leave
Family expansion reimbursement
Paid vacation from date of hire
Sick time (accrued at 1 hour for every 25 hours worked)
Eight paid holidays
Two personal days per year
Participation in a 401(k) retirement plan with employer match
A discounted company stock program (S.I.P.)
Starbucks equity program (Bean Stock)
Incentivized emergency savings
Financial well-being tools
100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
Student loan management resources
Access to other educational opportunities
Backup care
DACA reimbursement
Company
Starbucks
Starbucks is a restaurant chain that serves handcrafted ready-to-drink beverages, including coffee, tea, juices, and snack food items.
10001+ employees
H1B Sponsorship
Starbucks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (208)
2024 (127)
2023 (130)
2022 (172)
2021 (146)
2020 (149)
Funding
Current Stage
Public CompanyTotal Funding
$2.65BKey Investors
Elliott Management Corp.Pershing Square Capital Management
2025-05-06Post Ipo Debt· $1.75B
2024-07-19Post Ipo Equity
2018-10-10Post Ipo Equity· $900M
Leadership Team
Brian R. Niccol
Chairman and Chief Executive Officer
Cathy R. Smith
CFO
Recent News
Helsinki Times
2026-01-16
2026-01-16
Company data provided by crunchbase