Stormont Vail Health · 22 hours ago
Financial Counselor - Behavioral Health Registrations - FT - Day
Topeka, KS
Full-time
Hybrid
Mid Level
3+ years expStormont Vail Health is focused on providing healthcare services and is seeking a Financial Counselor for Behavioral Health Registrations. This role is responsible for assisting uninsured and underinsured patients in finding financial resources to cover their hospital bills, and ensuring continuity of care by minimizing financial barriers.
Health CareHospitalMedicalMental HealthPrimary and Urgent Care
Responsibilities
Researches and identifies potential payer sources for patients who are either uninsured or underinsured
Assists patients/guarantors with the completion of applications to qualify for government or non-government health coverage. This can include but is not limited to: Medicaid, Medicare, COBRA, Disability
Identifies accounts which meet the criteria for referral to an outside vendor for review of coverage options and application completion
Completes timely monitoring and follow-up on patient accounts pending application outcome
Acts as a resource for patients, families and staff for anything coverage related
Conduct financial assessments for patients receiving behavioral health services to determine eligibility for financial assistance programs
Educate patients and families on insurance coverage, co-pays, deductibles, and payment options
Assist patients in completing applications for Medicaid, charity care, sliding scale programs, and other financial aid resources
Collaborate with clinical staff, case managers, and billing departments to ensure accurate and timely processing of financial documentation
Maintain up-to-date knowledge of behavioral health billing codes, insurance policies, and regulatory requirements
Provide compassionate, confidential, and culturally sensitive support to patients navigating financial stress related to mental health care
Completes thorough and timely documentation in patient accounts detailing assistance provided, progress and outcome
Understands federal laws relating to COBRA and State of Kansas laws related to Medicaid. Stays current with program and regulation changes by reviewing notices and bulletins
Ensures customer concerns are processed in compliance with organization's policies while maintaining the highest level of patient and employee rights, including confidentiality of patient information and personnel issues
Identifies and notifies management of customer service issues and potential process/system problems that cause billing and payment errors and assists in improvement implementation as requested
Completes the annual mandatory in-services and other conditions of employment requirements. Reads and comprehends correspondence from government and third-party payors to keep abreast of new regulations, policies and billing and payment requirements
Consistently uses diplomacy and respect both in person and when using the telephone, and performs effectively and professionally under stressful conditions
Document all patient interactions and financial counseling activities in the electronic health record (EHR) system
Stay current with federal and state regulations, especially COBRA and Kansas Medicaid. Maintain confidentiality and comply with organizational policies and HIPAA standards
Identify and report customer service or billing issues and assist with process improvements. Demonstrate professionalism and empathy in all communications, especially under stress
Complete mandatory training and stay informed on payer updates and billing requirements
Qualification
Required
High School Diploma / GED Required
3 years Experience in a clinical healthcare setting such as physician's office or hospital relating to patient financial services, patient registration, patient scheduling or related healthcare experience. Related financial or accounting experience may also be accepted. Required
Working knowledge of basic medical terminology
Detailed knowledge of major third-party billing and contract requirements
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations. Superior written and oral communication skills. Ability to effectively present information and respond to questions from management, physicians, employees and the general public
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Ability to apply concepts of basic Algebra
Exhibits a positive attitude with a professional and pleasant demeanor when communicating with all customers and providing information
Data Entry skills with proficiency in Microsoft Office and other financial software packages
Ability to perform work accurately and thoroughly. Ability to work independently with minimal supervision
Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
Performs other duties as assigned
Preferred
Associate's Degree Preferred
Company
Stormont Vail Health
Stormont Vail Hospital provides primary care, pediatric care, mental health express care clinic services.
1001-5000 employees
H1B Sponsorship
Stormont Vail Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (7)
2023 (17)
2022 (18)
2021 (14)
2020 (12)
Funding
Current Stage
Late StageTotal Funding
$0.22MKey Investors
Kansas Department of Commerce
2023-06-20Grant· $0.22M
Leadership Team
Maynard Oliverius
Health system CEO (retired)
Randy Peterson
President/CEO
Recent News
Morningstar.com
2025-06-12
Company data provided by crunchbase