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City of New York · 2 weeks ago

Application Support Technician

All, MO

Full-time

Onsite

Entry Level

$77K/yr - $107K/yr

1+ years exp

The City of New York is seeking an Application Support Technician to provide high-quality end-user support for application issues. This role involves troubleshooting, diagnosing problems, and collaborating with IT staff to ensure applications function efficiently and meet organizational needs.

GovernmentLegalPublic Relations

Responsibilities

Provide end-user support for application-related issues, including troubleshooting, diagnosing problems, and implementing solutions

Respond to support requests promptly and communicate resolutions clearly and effectively

Escalate complex issues to senior team members or vendors when necessary

Assist in developing, updating, and maintaining documentation for application procedures and support processes

Monitor application performance and identify opportunities for improvements

Collaborate with IT staff and business units to ensure application needs are met

Maintain accurate records of support activities using the organization’s ticketing system

Qualification

Application supportTroubleshootingDatabase administrationHelp desk experienceTicketing systemsAnalytical skillsCustomer-service skillsBusiness applicationsSystem integrationsEnterprise applicationsProblem-solving skillsCommunication skillsDocumentation skills

Required

A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in computer science or a related computer field and one year of satisfactory full-time computer software experience in computer systems development and analysis, applications programming, database administration, maintenance and support, systems programming, data communications, mainframe development, mobile development, web development and design

A four-year high school diploma or its educational equivalent and five years of satisfactory full-time computer software experience as described in '1' above

Education and or/or experience equivalent to '1' or '2' above. College education may be substituted for up to two years of the required experience in '2' above on the basis that 60 semester credits from an accredited college is equated to one year of experience

In addition, 24 semester credits from an accredited college or graduate school in computer science or a related field, or a certificate of at least 625 hours in computer programming from an accredited technical school (post high school), may be substituted for one year of experience

However, all candidates must have at least a four-year high school diploma or its educational equivalent and at least one year of satisfactory full-time experience as described in '1' above