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J&Y Law Firm · 3 weeks ago

Case Manager

Los Angeles, CA

Full-time

Onsite

Mid Level

$30/hr - $40/hr

J&Y Law Firm is a rapidly growing Plaintiff's Elder Abuse & Personal Injury practice located in Los Angeles, CA. They are seeking an experienced Personal Injury Case Manager to provide high-level service to clients and manage their cases effectively. The role involves maintaining client files, communicating with clients and medical providers, and ensuring the completeness of case documentation.

Law Practice

Responsibilities

Places an introductory call to the client within the first 24 hours of receiving the case assignment. If the client is unavailable a message will be left on their voicemail and an email or text will follow

Assessing the completeness of the case documentation and obtains missing documentation, if required

Reviews documentation and accuracy of information with client

Sets client up with necessary medical treatment and/or ensures the client is treating through their own providers

Maintains client file with progress reports and claim status (while complying with established organizational guidelines)

Answers all phone calls promptly, professionally, and using a friendly greeting

Serves as a liaison by communicating with adjusters and medical providers and lien holders

Helps in the process of finalizing the property damage and obtaining any rental or loss of use for the client

Scans documents related to the case into the client case system file, and sends any requests or liens via fax or email

In the event the client has med pay coverage and it is not in excess, submits reports and bills in order to obtain the limit amount

Communicates with the client on a regular basis about the case (at least twice a month), including updating the client on the claim process and associated timeframes and adds detailed notes

Updates case management system at every stage of the case, documenting all pertinent information and conversations

Timely files any governmental claims via certified and return receipt mail and requests a conformed copy of each claim filed

Calendars the “45 day from date the claim was mailed out” in the case management system

Assesses if additional treatment is needed and/or approved on each case

Reviews the police reports and medical records obtained by the Records Clerk. On Serious Injury Cases (SI), forwards these reports to the Team Attorney

For Serious Injury (SI) Cases: Follows up with Records Clerk in order to obtain the police report, establishes liability, requests the policy limits of the defendant, obtains the client declarations page, obtains any important evidence (i.e. PD photos, injury photos, videos, witness statements, etc.)

For Pre-Procedure Evaluations: Drafts the PPE questionnaire, obtains the reports, bills and estimated cost or each procedure, obtains the defendant’s policy limits, runs an ISO on the client, and provides all information to the Lead Attorney for their review. For surgery evaluations runs a Criminal Background Check (CBC)

Contacts client to over the ISO and/or CBC with client to confirm the information and/or obtain any pre-ret treatment regarding any previous accidents. Adds a note regarding the ISO/CBC review

CM will obtain medical provider full contact information, prior attorney information and provide this to their respective RC for cases where there are pre-existing accidents as they will request the records

Consults and advises clients regarding loss wages claims and credit issues

Resolves problems. Consults with Pre-Lit Manager regarding claims process and special, unusual, or complex circumstances

As required and under the direction of an attorney, assists in the negotiation process for a client’s case (case by case)

Seeks opportunities for clients to submit favorable online reviews about their experience with the firm

Maintains utmost professional standards towards the Firm and its clients

Achieves high customer satisfaction in the claims process

Other tasks as assigned

Qualification

Case managementInsurance benefits knowledgeCustomer service skillsProblem-solving abilitiesAttention to detailMicrosoft OfficeLitify softwareCommunication skillsOrganizational abilitiesTeamwork

Required

Strong customer service skills, including sense of compassion and empathy

Effective problem-solving abilities

Strong attention to details

Excellent written and verbal communication skills and organizational abilities

Solid knowledge of case management and systems

Ability to develop trust in constituents and staff

High level of understanding about insurance benefits and priority processes

General computer skills with working knowledge of Microsoft Word, Excel, Outlook, and Litify case management software

Professional demeanor and appearance

Strong personal focus on meeting or exceeding individual, department, and Firm goals

Ability to work effectively within a team-oriented work environment

Ability to work independently and efficiently; able to prioritize tasks

Benefits

Health Insurance: Medical, Dental, Vision

401K

PTO: 4 Personal Time-Off; 6 Sick Days.

Paid holidays

Free parking

Company

J&Y Law Firm

J&Y is a premier plaintiff’s personal injury law firm with a strong tradition of obtaining superior results by skillfully and aggressively representing our clients.

Founded in 2009