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TikTok · 3 weeks ago

Business Program Management - SEO

San Jose, CA

Full-time

Hybrid

Mid, Senior Level

$128K/yr - $290K/yr

3+ years exp

TikTok is the leading destination for short-form mobile video. They are seeking a Business Program Manager to help businesses have seamless experiences with their advertising solutions by designing and scaling technical solutions and support processes to resolve technical issues within their ads delivery product.

Content CreatorsContent DiscoveryMedia and EntertainmentSocial MediaVideo

H1B Sponsor Likely

Responsibilities

Collaborate closely with the PM and RD teams to jointly develop the SOP for issue troubleshooting in the non-China commercialized Product scenario. The SOP shall include, but not be limited to, issue classification and root cause definition, outlier definition for issues, and solution strategies. Continuously update the SOP based on product iterations and customer feedback, and confirm the implementation mechanism with the XFN teams to ensure the efficiency and quality of issue resolution

Conduct drill-down data analysis, build a diagnostic decision tree based on the root cause analysis, and drive the development of automated troubleshooting tools and intelligent diagnostic capabilities

Work closely with PM, RD, Sales teams to track the cross-cross projects progress, identify the blockers, drive the agreement among various stakeholders to achieve the ultimate goal

Gain in-depth understanding of TikTok Advertising products and issue troubleshooting processes, oversee the end-to-end process of issue localization and resolution, analyze the factors affecting issue handling efficiency, and propose optimization suggestions to improve resolution efficiency

Establish regular alignment mechanisms with the PM and RD teams, and participate in their monthly/quarterly meetings

Qualification

Data analysisProject managementCross-team collaborationProduct operations experienceResult-oriented operationsLogical thinkingInnovationLearning ability

Required

Bachelor's degree or above; majors in Statistics, Mathematics, Computer Science, or related fields are preferred

At least 3 years of relevant work experience in product operations

Strong sense of innovation, clear logical thinking, and proficient in data analysis

Possess strong project promotion capabilities, as well as experience in cross-team collaboration and project management

High self-motivation, strong learning ability

High enthusiasm for result-oriented operations, and are willing to commit to it long-term

Preferred

5+ years of relevant work experience in product operations

Benefits

Medical, dental, and vision insurance

401(k) savings plan with company match

Paid parental leave

Short-term and long-term disability coverage

Life insurance

Wellbeing benefits

10 paid holidays per year

10 paid sick days per year

17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)

Company

TikTok

Glassdoor3.4

TikTok is a short-form video entertainment app and social network platform. It is a sub-organization of ByteDance.

Founded in 2003

Los Angeles, California, USA

10001+ employees

https://www.tiktok.com

H1B Sponsorship

TikTok has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (979)

2024 (601)

2023 (387)

2022 (322)

2021 (133)

2020 (72)