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Shangri La Museum of Islamic Art, Culture & Design · 3 months ago

Technical Program Manager- Grantmaking Ops

New York, NY, US

Full-time

Onsite

Mid, Senior Level

$112K/yr - $140K/yr

The Shangri La Museum of Islamic Art, Culture & Design is part of the Doris Duke Foundation, which is dedicated to building a more creative and equitable future. The Grantmaking Operations Technical Program Manager will drive the evolution of the foundation's grantmaking technology systems, ensuring they are user-centered and aligned with strategic goals.

Museums

Responsibilities

Lead the Evolution of Grantmaking Systems

Own and implement the foundation’s grantmaking technology roadmap in partnership with the Senior Grantmaking Operations Officer and Technology team

As the steward of grantmaking system configuration and optimization, ensure seamless interoperability across platforms while meeting programmatic, compliance and operational needs

Design Insight-Driven Systems

Build grantmaking systems that are intentionally designed to capture and give visibility to meaningful data across the full range of philanthropic activities, including grants, program-related investments and direct charitable initiatives

Illuminate partner networks, highlight emerging trends and embed the capacity for strategic analysis directly into system architecture

Translate Insights into Action

Partner with Technology, Program, Influence & Marketing, Finance and Legal teams to transform data into actionable intelligence through tools, dashboards and workflows

Align solutions with cross-foundation priorities to ensure that insights directly inform strategic decisions, drive impact, strengthen equity in practice and provide leadership with visibility into the outcomes and efficacy of the foundation’s work

Integrate Modern Technology and AI to Reduce Administrative Burden

Identify and implement automation, AI and external data integrations to streamline workflows, enhance efficiency and usability, and reduce administrative load for stakeholders, including grantseekers, grantees, staff, trustees and other philanthropic sector partners

Foster Collaboration and Communicate Impact

Serve as a connector across departments by building systems that strengthen communication, enable knowledge exchange and foster coordinated action

Partner with Influence & Marketing to translate internal insights into data storytelling tools that enhance transparency and demonstrate the foundation’s impact to external audiences

Promote Transparency, Responsiveness and Clarity

Ensure that systems deliver experiences that reflect the foundation’s commitment to its stakeholders, building trust with grantees, ensuring clarity and responsiveness for applicants and partners and empowering program staff to make timely, informed and equitable decisions

Ground system design in values of openness, consistency, and respect, so that every stakeholder interaction fosters confidence, clarity and a sense of shared purpose

Qualification

Process managementTechnology platform optimizationData analysisStakeholder managementChange managementCommunication skillsGenerative AIData toolsBachelor’s degree

Required

Proven track record as an exceptional process manager, with the ability to design, optimize and sustain organizational processes

Strong stakeholder management skills, with the ability to treat internal colleagues as 'clients' — ensuring responsiveness, clarity and a service-oriented mindset

Excellent communication skills (both written and oral), with the ability to translate complex systems into clear guidance and to build trust across departments

Demonstrated experience administering and optimizing technology platforms (preferably grants management, CRM, ERP or related systems), with an interest in leveraging technology to support mission-driven work

Comfort with change management: training users, building buy-in and adapting systems to meet evolving needs

Ability to balance attention to detail (data integrity, compliance and accuracy) with big-picture process thinking (how systems interact with people and strategy)

Demonstrated experience in data analysis, research and/or data analytics role, with the ability to draw insights from complex datasets

Demonstrated ability to leverage data tools and emerging technologies, including generative AI, to enhance analysis, streamline workflows and inform strategic decision-making in grantmaking or related fields

Bachelor's degree or equivalent professional experience