Apply on Employer Site

Marriott International · 2 weeks ago

Quality and Training Analyst

68900 Frank Sinatra Drive, Rancho Mirage, CA, 92270, US

Full-time

Onsite

New Grad, Entry Level

$26.50/hr - $27/hr

Marriott International is a leading hospitality company, and they are seeking a Quality and Training Analyst. The role involves preparing and reviewing written documents, maintaining communication with guests and employees, and ensuring adherence to quality standards and company policies.

Customer ServiceHospitalityHotelTravel

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Transmit information or documents using a computer

Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness

Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email)

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests

Operate standard office equipment other than computers

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets

Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation

Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette

Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees

Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Perform other reasonable job duties as requested by Supervisors

Qualification

Excel macro knowledgeHospitality experienceProofreadingDocument preparationCommunication skills

Required

Strong Excel macro knowledge

Ability to prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness

Ability to exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email)

Ability to enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests

Ability to operate standard office equipment other than computers

Ability to follow all company policies and procedures

Ability to maintain confidentiality of proprietary information and protect company assets

Ability to welcome and acknowledge all guests according to company standards

Ability to anticipate and address guests' service needs

Ability to assist individuals with disabilities

Ability to speak with others using clear and professional language

Ability to answer telephones using appropriate etiquette

Ability to develop and maintain positive working relationships with others

Ability to support team to reach common goals

Ability to listen and respond appropriately to the concerns of other employees

Ability to ensure adherence to quality expectations and standards

Ability to identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings

Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Ability to perform other reasonable job duties as requested by Supervisors

Preferred

Hospitality experience

Company

Marriott International

Glassdoor4.0

Marriott International, Inc.

Founded in 1927

Milwaukee, Wisconsin, USA

10001+ employees

https://www.marriott.com/hotels/travel/mkeak-hotel-metro-autograph-collection/

H1B Sponsorship

Marriott International has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (101)

2024 (84)

2023 (97)

2022 (77)

2021 (37)

2020 (58)