Franklin Mountain Packaging · 1 month ago
Customer Service Representative (58728)
Franklin Mountain Packaging FMP1 - Santa Teresa, NM 88008
Full-time
Onsite
Mid Level
3+ years expFranklin Mountain Packaging is seeking a Customer Service Representative who will deliver quality customer service to both internal and external customers. This role acts as a primary liaison between the sales team, customers, and internal departments to meet customer needs, requiring strong communication and organizational skills.
Graphic DesignManufacturingPackaging ServicesSustainability
Responsibilities
Receive/enter customer orders & post shipments
Responsible for communications between the customer, scheduling, production, & shipping
Maintain customer quote & order files
Interact with customers by phone, email, and in-person to receive orders, cancellations, or changes for product or to clarify needs/requirements
Communicate changes, delays, requests, etc. to sales representatives & customers as appropriate
Coordinate complaints received from customers concerning billing or product delivered
Follow up on complaints by coordinating with Quality Manager
Other duties as assigned by Manager
Qualification
Required
High school Diploma or GED equivalent required. Equivalent work experience & training will be taken into consideration
3+ years customer service experience and applicable responsibility, preferred in a manufacturing environment. Will be trained in manufacturing knowledge of corrugated packaging & administrative processes
Excellent verbal & written communication skills, along with strong multi-tasking, organization, prioritizing, time-management skills
Strong working knowledge & experience using Microsoft Office Outlook, Word, & Excel
Proficient math skills including the ability to calculate figures & amounts such as discounts, adding fractions & reading measurements on a ruler
Ability to work under pressure in a small fast paced office
Preferred
College degree preferred
Company
Franklin Mountain Packaging
Franklin Mountain Packaging is a packaging company that offers printing and digital printing services.
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-03-26
Company data provided by crunchbase