Porsche Cars North America ยท 2 weeks ago
Warranty Compliance Auditor, Area West
Los Angeles, CA
Full-time
Hybrid
Mid, Senior Level
5+ years expPorsche Cars North America is seeking a Warranty Compliance Auditor to monitor and ensure dealer compliance with company policies and procedures. The role involves performing audits, providing training, and working closely with dealerships to improve warranty handling and compliance processes.
Automotive
Responsibilities
Responsible to perform Porsche Center warranty, parts, labor and part rate, sales, and CPO and related service operational audits; recommend corrective action where needed within policy guidelines and direction from Manager, Warranty and Compliance for the U.S. Provide cost/volume statistical analysis and administer cost containment programs
Perform in-dealership compliance reviews of all dealership supporting documents, parts, and accounting data (travel > 50%)
Write warranty compliance audit reports, and action plan to dealer to remedy in-dealership shortcomings as pertaining to warranty, service and parts operation
Provide training to Porsche Center and field on the Warranty Compliance Review process
Monitor action plan results and provide ongoing counseling; follow up on implementation with Regional AfterSales Managers and dealerships
Train Regional AfterSales Managers and dealerships to recognize and correct out-of-line trends and policy non-compliance
Monitor compliance at the dealer and at PCNA, relating to timely warranty handling, procedures, claim submission, authorizations, parts usage, and disclosure
Review adherence to and proper application of warranty procedures, submission of warranty transactions, subsequent record keeping at dealer and PCNA level, proper warranty part identification and handling for compliance with PAG
Compile contact report on dealership warranty compliance review, report findings and action plan to Manager, Warranty Audit and Compliance, the Regional AfterSales Manager, and the respective dealer
Responsible for the proper usage of, awareness of, and compliance with Information Technology security policies at Porsche Cars North America
Seeks to ensure proper retention of electronic documents, business confidential information, and actively demonstrates an understanding of the need to safeguard competitive information in both electronic and non-electronic formats
Qualification
Required
College degree in Automotive Technology, Business Administration/Management or equivalent work experience
5 plus total years of automotive experience
In-dealership experience with emphasis on business and service department administration
Experience in dealership warranty processing, claims adjusting, investigation, and warranty policy interpretation
Automotive technical knowledge and dealer service experience a must (Porsche preferable)
Good interpersonal and negotiation skills
Strong presentation skills
Professional appearance and conduct
Knowledge of Microsoft Office suite programs, and dealer management systems
Ability to work independently
Comfortable engaging with dealership executives
High-level of interpersonal skills to work effectively with others
Analytical
Preferred
ASE certification
Benefits
Paid Vacation
Paid Holidays
Paid Sick leave
401(k) match
Medical, dental and vision coverage
Tuition and certification reimbursement
Life Insurance
Short and Long Term Disability Coverage
Subsidized gym membership program
Subsidized VW leasing programs
Company
Porsche Cars North America
Porsche Cars North America, Inc. (PCNA), based in Atlanta, Georgia, is the exclusive importer of Porsche vehicles for the United States. It is a sub-organization of Porsche AG.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
T
Trevor Arthur
President and Chief Executive Officer
Ayesha Coker
Vice President, Marketing
Recent News
Porsche Cars North America, Inc.
2025-11-07
Porsche Cars North America, Inc.
2025-11-05
Porsche Cars North America, Inc.
2025-09-30
Company data provided by crunchbase