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ABB · 2 weeks ago

Order Handling Manager

Florence, SC

Full-time

Onsite

Senior Level

5+ years exp

ABB is a global market leader helping industries become leaner and cleaner. The Order Handling Manager will lead a team to coordinate customer support processes from order entry to delivery, ensuring high-quality service and customer satisfaction.

AutomotiveEnergyEnergy ManagementIndustrial AutomationRobotics

No H1B

Responsibilities

Creating, implementing, and reviewing customer service strategy and ensures quality, volume, and on-time delivery based on business standards and customer requests; Making optimization plans to increase operational excellence and customer satisfaction in the execution process in collaboration with business counterparts

Leading a team ensuring achievement of established targets, including PO to order entry cycle time, requested on-time delivery, and Net Promoter Score, by overseeing progress and defining improvement actions as needed; Overseeing the management and execution of orders to ensure that customers receive accurate and timely delivery of products and act as the first port of call to customers’ queries and orders

Building long-term and sustainable customer relationships, prioritizing tasks based on the defined criteria to ensure consistent customer satisfaction; Ensuring the resolution of customer issues, including order, technical, and payment-related issues, by coordinating with Sales, Marketing, Product Marketing, Logistics, and other internal and/or external teams

Coordinating customer issue resolution in after-sales service and develops, implements, and maintains customer support processes; Participating in customer support-related development projects, including tools, competencies, and resources

Qualification

Customer service experienceMicrosoft Office proficiencyOrder managementABB systems experienceCommunication skillsFast-paced decision makingTeamwork

Required

Bachelor degree PLUS minimum 5 years customer service experience, OR Associate degree PLUS minimum 7 years related experience OR HS diploma/GED PLUS minimum 9 years related experience

Proficient in Microsoft Office including Excel, Word, PowerPoint, and Outlook

Strong communication skills (oral and written)

Operates in a fast-paced environment where critical decisions must be made quickly, and teamwork is essential

Candidates must already have a work authorization that would permit them to work for ABB in the US

Preferred

Previous experience with ABB systems, SPINE, SAP, SOM, a plus

Benefits

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

Choice between two dental plan options: Core and Core Plus

Vision benefit

Company paid life insurance (2X base pay)

Company paid AD&D (1X base pay)

Voluntary life and AD&D – 100% employee paid up to maximums

Short Term Disability – up to 26 weeks – Company paid

Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.

Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

Parental Leave – up to 6 weeks

Employee Assistance Program

Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

Employee discount program