Ashton North LLC · 1 day ago
Help Desk Technician
Madison, WI
Full-time
Hybrid
New Grad, Entry Level
$25/hr - $34/hrAshton North LLC is partnering with a Madison-based client to identify a Help Desk / Desktop Support Technician to support a Windows-centric corporate environment. This role combines Tier 1 and Tier 2 support, with hands-on responsibility for desktop support, hardware troubleshooting, and ticket management.
Staffing & Recruiting
No H1B
Responsibilities
Provide Windows 10/11 end-user support
Troubleshoot and replace PC hardware (memory, hard drives, system boards)
Triage, document, and resolve tickets in ServiceNow
Support PC imaging, provisioning, and deployments
Respond to basic end-user desktop and “how-to” requests
Qualification
Required
Experience supporting Windows 10/11 environments
Hardware troubleshooting and desktop support experience
Familiarity with ServiceNow or similar ticketing systems
Strong communication and customer service skills
Ability to be on-site most days in Madison, WI
Preferred
Intune, Windows Autopilot, Active Directory
VPN and remote support tools
ITIL exposure
Benefits
Client provides business laptop
Company
Ashton North LLC
We connect growing companies with rare, culture-aligned talent — and professionals with roles that fit.
Founded in 2021
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase