Equinix · 2 days ago
Director, Activation and Professional Services Transformation
El Segundo, CA
Full-time
Hybrid
Director/Executive
$177K/yr - $265K/yr
15+ years expEquinix is the world’s digital infrastructure company®, and they are seeking a Director of Activation and Professional Services Transformation. The role focuses on creating a comprehensive services organization that enhances customer activation and support, while driving strategic engagement and operational efficiency.
Cloud Data ServicesData CenterInformation TechnologyInfrastructureInternetSoftware
Responsibilities
Create a services organization that can provide all services from activation to strategy for our customers
Break down skill silos and instill a culture of utilization driven activators, who can drive an outstanding customer experience from their first step
Professional and advisory services should focus on driving strategic engagement with the customer by highlighting the value Equinix brings to their business
Identify activities that our teams should not be doing, and work with customers and Equinix teams to change behavior
Premium support should provide a differentiated experience for customers with the highest support needs, utilizing people, process, and technology to bring best-in-class service
Utilize policy and process to change the behavior or customers and Equinix teams, placing work in the right team or technology
Establish GTM rules of engagement to prevent bad processes from impacting the customer experience
Enable the GTM teams in order to sell services and support, both from a direct and indirect perspective
Establish playbooks and collateral on all activation and services, in order to drive a consistent customer experience
Establish internal processes to track and report on utilization, to manage performance and identify early headwinds impacting our teams
Develop a process to forecast the capacity and revenue of all of our engagements
Identify tooling necessary to enable our activation and services teams, from time tracking, project management, project repositories
Work with the Lead to Cash and ECP teams to build out the functionality to better serve our customers, providing an agentic and digital experience that the customer desires, while enabling a more accurate order flow
Qualification
Preferred
15+ years experience preferred
Bachelor's Degree preferred
Strong background in utilizing AI Agents, Agentic AI, and LLMs in order to accelerate delivery and provide a more consistent experience with our customers
Benefits
Employee Assistance Program
Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge.
Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members.
Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA).
Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge.
Company
Equinix
Equinix is an internet company that provides data center services for companies, businesses, and organizations.
10001+ employees
H1B Sponsorship
Equinix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (113)
2024 (157)
2023 (117)
2022 (121)
2021 (179)
2020 (122)
Funding
Current Stage
Public CompanyTotal Funding
$4.27BKey Investors
Elliott Management Corp.Crosslink Capital
2025-11-19Post Ipo Debt· $499.92M
2025-07-22Post Ipo Equity
2025-03-17Post Ipo Debt· $374.96M
Leadership Team
Adaire Fox-Martin
Chief Executive Officer & President
Keith Taylor
Chief Financial Officer
Recent News
Mobile World Live
2026-01-16
Company data provided by crunchbase