KLA · 12 hours ago
Customer Support Engineer
Phoenix, AZ
Full-time
Onsite
Entry, Mid Level
$28.23/hr - $44.81/hr
2+ years expKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem, and they are seeking a Customer Support Engineer to support their products at TSMC in Phoenix, Arizona. The role involves troubleshooting, diagnosing, and repairing complex capital equipment, ensuring customer satisfaction and operational quality of system equipment.
ElectronicsInformation TechnologyManufacturing
Responsibilities
Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site
Ensures equipment enhances customer production
Repairs and updates equipment at customer facility
Repairs of system level problems (which have multiple causes and for which no standard procedures exist) are based on CSE's technical knowledge, education, training and certification
CSE's may access and determine the problems existing in customers' processes such as chemical leaks or contamination, and as a result may recommend shutdown of customer fab due to unsafe conditions
Prepares fields service reports on customer support activity and provides documentation to other supporting functions supporting functions on re-occurring problems
Assists in the preparation of quotes for customers based on labor, travel expenses incurred and parts needed
CSE's use discretion and assist regional admin in preparing quotes based on reason for equipment failure, time to prepare etc
Assists other field service engineers as appropriate
Travels by car or commercial transportation to customer facility
Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems
Estimated travel is 20% once trained in the classroom as part of on-the-job training program
Although, much of the job responsibilities will be performed in the office or at the customer site supporting various projects and initiatives
In addition to problem diagnosis and resolution, other support duties will include characterization and support of customer demos and field projects
Qualification
Required
Bachelor's Level Degree or work experience of 2+ years
Benefits
Medical
Dental
Vision
Life
Other voluntary benefits
401(K) including company matching
Employee stock purchase program (ESPP)
Student debt assistance
Tuition reimbursement program
Development and career growth opportunities and programs
Financial planning benefits
Wellness benefits including an employee assistance program (EAP)
Paid time off
Paid company holidays
Family care and bonding leave
Company
KLA
Kla creates tools and services that promote innovation in the electronics industry.
10001+ employees
H1B Sponsorship
KLA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (343)
2024 (218)
2023 (191)
2022 (277)
2021 (200)
2020 (226)
Funding
Current Stage
Late StageLeadership Team
Lisa Grunwald
FISH Philosophy CEO
Rick Wallace
President & CEO
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