R.E. Mason · 1 month ago
Field Service Instrument Technician
Columbia, SC 29229
Full-time
Onsite
Entry Level
3+ years expRobert E. Mason & Associates, Inc. is a 100% employee-owned company that provides industry-leading process equipment and services for process control, automation, safety, and reliability. The Field Service Instrument Technician is responsible for delivering exceptional service and technical expertise to support process instrumentation products, ensuring customer satisfaction while fostering strong relationships.
Manufacturing
Responsibilities
Perform on-site demand, outage, and contract field services for process control instruments, including pressure gauges, flow meters, controllers, and transmitters
Conduct diagnostics, calibration, and preventive maintenance; provide repair, replacement, and upgrade recommendations
Install, start up, and commission process instruments by configuring devices and integrating them into existing systems using specialized software and tools
Test and verify instrument accuracy, documenting results in logs or electronic systems
Troubleshoot and resolve malfunctions in process instruments and control systems to minimize downtime
Provide informal and on-the-job training to customers on equipment operation and maintenance
Communicate customer needs and opportunities to the organization, offering technical expertise to develop strategies that support customer goals
Collaborate with the Sales team to enhance customer satisfaction and grow service opportunities through established programs
Complete performance reports, certificates, and other required documentation accurately and on time
Deliver technical assistance to customers, including troubleshooting and repair disposition
Adhere to all safety, quality, and company regulations, maintaining a safe and organized work environment
Meet site-specific safety requirements and participate in company safety and quality initiatives
Qualification
Required
Proficient in process instrumentation, troubleshooting, and technical problem-solving
Strong verbal and written communication, with the ability to effectively engage with plant personnel and customers
Ability to prioritize tasks and meet deadlines in a dynamic work environment
Collaborative approach to working with internal teams and customers
Comfortable working off-hours, weekends, and overtime on short notice, as well as in varying environmental conditions (e.g., heat, cold, or clean rooms)
High school diploma or equivalent
1,800 hours of technical education or an Associate's degree, or 3+ years of relevant instrumentation and industrial experience
Basic computer proficiency, including familiarity with diagnostic and configuration tools
Must reside within our territory - SC/NC/VA
Must maintain driver eligibility and adhere to company driving policies
Active participation in company safety, quality, and improvement initiatives is required
Overnight travel is required for approximately 50% of the role
Standing – long periods of time
Walking – long periods of time
Sitting
Kneeling – long periods of time
Reaching Overhead
Climbing
Pushing and Pulling
Use of hand tools and power tools
Lifting – 50 Pounds
Driving
Benefits
Participation in the Employee Stock Ownership Program (ESOP)
Retirement plan, including a Safe Harbor contribution
Medical / Dental / Vision Insurance
Employer paid Life Insurance and Long-Term Disability Insurance
Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave
Paid Parental Leave
Paid company holidays
Career Development Program
Retirement and Financial Wellness program
Employee Assistance Program (EAP)
Alternative/Hybrid Work Schedules
Company
R.E. Mason
R.E. Mason provides expertise and solutions that help our customers manufacture quality products in North Carolina, South Carolina, and Virginia.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kelli Edwards
Chief Financial Officer
Company data provided by crunchbase