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Louis Vuitton · 1 day ago

Resolution Team Lead, Client Service Center

Irving, TX

Full-time

Onsite

Mid, Senior Level

3+ years exp

Louis Vuitton is seeking a Resolutions Team Lead for its Client Service Center in Irving, Texas, who will be an ambassador of the brand and the Client. This role involves supervising the Resolution Experts, ensuring high-level support for clients, and proactively addressing issues to enhance client satisfaction.

ApparelFashionLifestyleRetail

H1B Sponsor Likely

Responsibilities

Supervise the day-to-day activities of Resolution Experts in charge of handling contacts from LV clients in need of high-level support

Ensure business opportunities are maximized through efficient floor management, being a visible presence and support, exploring creative solutions that will benefit the Client and the brand, resolving complex client situations, and ensuring the Louis Vuitton Promise standards are achieved

Proactively provide feedback to Resolution Manager when training opportunities are presented via a resolution engagement regarding team and/or individual advisor performance

Be a partner to the Resolutions Manager, providing feedback, which will then feed to Executive Leadership within Client Services

Proactively share all issues and concerns with Resolution Manager, taking personal responsibility for solving problems and presenting possible solutions

Support Resolution Manager by providing consistent coaching, helping to identify the team’s development and training needs, and offering suggestions for individual action plans

Partner with Resolution Coordinator for audits and trends impacting overall Client Experience

Participate in call calibration sessions with Resolution Manager

Qualification

Client Case AnalysisCoachingTeam LeadershipMicrosoft OfficeListening SkillsMultilingual EnvironmentVerbal CommunicationWritten CommunicationProblem SolvingPositive AttitudeTeam Player

Required

3-4 years of experience in a similar role leading people

Excellent verbal and written communication skills

Heightened listening and problem-solving abilities

Proficient in Microsoft Office

Demonstrate a positive and enthusiastic attitude

Be a team player

Ability to build strong professional working relationships with peers and management in a multilingual and multicultural environment

Fully committed to working flexible hours, including nights and weekends

Benefits

Generous benefits package

Unparalleled career development opportunities

Industry-leading training

Company

Louis Vuitton

Glassdoor3.5

Louis Vuitton is a fashion house and luxury retail company. It is a sub-organization of LVMH.

Founded in 1854

Paris, Ile-de-France, FRA

10001+ employees

http://www.louisvuitton.com

H1B Sponsorship

Louis Vuitton has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (2)

2020 (1)