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Oregon Department of Human Services · 4 hours ago

Operations Support (Public Benefit Specialist, Entry) Bilingual English & Spanish Preferred

Medford, OR

Full-time

Onsite

Entry Level

$3,705/mo - $4,833/mo

2+ years exp

The Oregon Department of Human Services is committed to equity and diversity, and they are seeking a Customer Service Guide to provide essential office support. This role involves assisting clients, managing documentation, and ensuring a welcoming environment.

AssociationGovernmentNon Profit

No H1B

Responsibilities

Provide front desk assistance, answer phone calls, and guide clients to the right services

Distribute mail, handle case transfers, and manage emails

Schedule appointments and issue financial negotiables like Electronic Benefits Transfer (EBT) cards and checks

Review all applications, paperwork, and documentation submitted in person or electronically for completeness and accuracy

Document all interactions and records through the ONE and TRACS system

Create a welcoming environment for the public through various forms of communication

Maintain an organized and clean work area, ensuring efficient lobby flow and customer service

Use various computer systems and databases to manage information for the agency and clients

Qualification

Customer ServiceBilingual English & SpanishTechnical SkillsCommunicationTeam CommitmentResults Oriented

Required

Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.)

An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service

An equivalent combination of education, training, and experience relative to the class concept

Experience communicating decisions, rules, guidelines, and policies to customers in a fast-paced environment through in-person, online, or phone interactions

Experience navigating technology and software systems, including multi-line phone systems, and using multiple platforms simultaneously for research and case tracking

Experience building trust-based relationships within a team environment that values inclusivity and respect for diverse ideas and contributions

Experience delivering comprehensive customer service to a high volume of diverse customers with active listening and compassion

Experience meeting deadlines while completing tasks, projects, and obligations that produce quality results