R1 RCM · 3 hours ago
Team Lead, Customer Service
United States
Full-time
Remote
Mid, Senior Level
$17.80/hr - $28.52/hr
3+ years expR1 RCM is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals. As a Team Lead in Customer Service, you will oversee staffing levels, assign responsibilities, and analyze productivity metrics while coaching team members to ensure quality service.
Health CareHospitalInformation TechnologyInfrastructureMedical
Responsibilities
Assist in establishing and implementing departmental initiatives
Complete performance evaluations, track time and attendance
Troubleshoot and resolve issues with client concerns with a sense of urgency
Train and educate staff on all necessary computer systems as well as new process changes
Ability to exhibit professional and positive disposition with a patient centric focus
Established experience working with hospital billing within a call center environment
Qualification
Required
Minimum 3 years' experience in a healthcare call center
Minimum 1 year in a Team lead or above role in a healthcare call center
Established experience working with hospital billing within a call center environment
Preferred
High School Diploma or GED, preferred
Benefits
Competitive benefits package
Company
R1 RCM
R1 RCM serves as a revenue cycle management partner for hospitals and healthcare systems regardless of the payment models.
10001+ employees
H1B Sponsorship
R1 RCM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Public CompanyTotal Funding
$200MKey Investors
Khosla VenturesIntermountain Healthcare
2025-05-28Private Equity
2024-08-01Private Equity
2024-08-01Acquired
Leadership Team
Joseph Flanagan
CEO
Estelle Barnes
EVP, Enterprise Customer Engagement
Recent News
Columbia West
2025-12-13
Precedence Research
2025-11-24
Precedence Research
2025-10-31
Company data provided by crunchbase