Phillip and Patricia Frost Museum of Science · 3 weeks ago
Senior Director of Information Technology (Full-time)
Miami, FL
Full-time
Onsite
Director/Executive
10+ years expPhillip and Patricia Frost Museum of Science is seeking a Senior Director of Information Technology to lead their technology strategy and operations. The role involves overseeing IT infrastructure, cybersecurity, and application development, ensuring that systems are secure, scalable, and aligned with the museum’s goals.
Association
Responsibilities
Develop and execute a multi-year technology roadmap aligned with institutional goals and visitor experience
Lead IT operations, cybersecurity, Helpdesk, and digital systems teams focused on uptime, innovation, and security
Partner with executive leadership to align technology with operational, educational, and experiential objectives
Participate in future museum expansion initiatives, ensuring technology infrastructure is scalable and aligned with new facility plans
Manage IT documentation, protocols and SOP development including network diagrams, data flow, security layers
Review, evaluate, and govern all proposed museum IT systems, platforms, and technology acquisitions to ensure alignment with the museum’s existing architecture, cybersecurity standards, and long-term technology strategy
Manage technology budgets, capital planning, and vendor relationships
Oversee enterprise IT infrastructure: servers, networking, virtualization, and storage
Manage VMware vCenter environments for performance and availability
Plan and oversee VMware infrastructure upgrades and lifecycle modernization
Administer SAN storage and plan for future SAN replacement and expansion
Oversee Microsoft SQL Server and MySQL database management, optimization, and backup strategies
Manage Linux and Apache web servers supporting internal and external applications
Knowledge of Microsoft Terminal Services / Remote Desktop Services (RDS) for secure remote access
Knowledge of Microsoft Office 365, Exchange Online, Teams, SharePoint, and OneDrive, integrated with Active Directory and Azure AD
Manage Okta for MFA, SSO, and identity lifecycle automation
Oversee Fortinet FortiNAC for wired and wireless access control
Manage Palo Alto firewalls for segmentation, VPN, and advanced security
Knowledge of Versa SD-WAN with multiple BGP-routed ISP connections for resilient connectivity
Oversee core switching, VLAN design, Split DNS, routing, and QoS management
Knowledge of Ubiquiti Wi-Fi systems to deliver reliable, secure wireless access for guests and staff
Manage network segmentation and secure IT infrastructure for any approved external entities operating within the museum’s network boundaries, ensuring strict isolation and compliance
Lead edge network upgrades and modernization
Direct disaster recovery planning and testing using Veeam Backup & Replication, including immutable and offsite backups
Oversee Synology CCTV systems and storage infrastructure for 200+ cameras
Oversee IT Helpdesk operations, ensuring efficient, customer-focused technical support for museum staff
Oversee the Voice over IP (VoIP) phone system including system reliability, configuration, and call routing; Avaya experience is a plus
Maintain proactive monitoring, patching, and capacity planning
Lead cybersecurity and risk management across all systems and data assets
Oversee SentinelOne endpoint protection for advanced threat detection and response
Manage Tenable vulnerability scanning and penetration testing to identify and mitigate risks
Implement zero-trust security architecture and continuous monitoring
Enforce secure access controls and network segmentation for internal and third-party systems
Support PCI DSS compliance and related privacy requirements
Conduct staff cybersecurity training and incident-response exercises
Report risk and cybersecurity metrics to the executive leadership and Board committees
Oversee internal and external website development and custom application development initiatives
Manage museum web and digital platforms built using PHP, MySQL, and Redis, ensuring scalability, reliability, and performance
Collaborate with external developers and digital agencies to maintain and enhance Frost Science’s online presence and integrations
Ensure proper version control, staging, and deployment workflows for all application projects
Oversee integration of web and data systems with CRM, ticketing, and e-commerce platforms
Ensure application and web environments meet security and compliance standards
Partner with Exhibits, Education, and Planetarium teams to support AV, show-control, and interactive technologies
Ensure reliable, high-performance visitor-facing systems (Wi-Fi, kiosks, digital signage, online engagement)
Collaborate with Marketing and Communications on web performance, analytics, and content delivery
Manage vendor contracts and performance for hardware, software, and digital services
Lead technology projects including VMware, SAN, SQL, Wi-Fi, application development, and CCTV modernization
Direct IT design and implementation for future museum expansion projects
Ensure project delivery within scope, schedule, and budget
Qualification
Required
Bachelor's degree in information technology, Computer Science, or related field required
10+ years of progressive IT leadership experience, including 5+ in a senior management role
Proven expertise managing VMware vCenter environments and infrastructure upgrades
Experience with Dell SAN or equivalent enterprise storage
Proficiency in Microsoft SQL Server and MySQL database management
Experience with Linux and Apache web servers
Strong understanding of PHP application development and Redis caching architecture
Hands-on experience with Microsoft Terminal Services / Remote Desktop Services (RDS)
Experience overseeing IT Helpdesk operations
Strong knowledge of Microsoft 365, Active Directory, and Azure AD
Experience managing Okta, Fortinet FortiNAC, and Palo Alto firewalls
Understanding of SD-WAN and multiple BGP-routed ISP connections
Experience managing Ubiquiti Wi-Fi or equivalent for enterprise and public connectivity
Strong understanding of Split DNS, VLANs, and network segmentation
Expertise in Veeam Backup & Replication and disaster recovery planning/testing (immutable/offsite backups)
Experience managing Synology CCTV or equivalent systems for 200+ cameras
Familiarity with SentinelOne endpoint protection and Tenable vulnerability management
Experience overseeing PHP/MySQL web projects and Redis performance optimization
Experience administering VoIP phone systems
Preferred
Advanced degree or certifications a plus
Experience with planetarium control, projection, or dome-display systems a plus
Knowledge of Tessitura or similar CRM/ticketing systems a plus
Avaya IPOffice experience preferred
Company
Phillip and Patricia Frost Museum of Science
In 1949, The Junior League of Miami's "Project Finding Committee" determined that Dade County's children needed a science museum.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Neil Kurlander
Senior Vice President, Administration, General Counsel & Secretary
Recent News
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2025-04-11
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