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General Dynamics Information Technology · 2 weeks ago

Help Desk Technician II

USA KS McConnell AFB

Full-time

Onsite

Mid Level

$42K/yr - $58K/yr

3+ years exp

General Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services. As a Help Desk Technician II, you will be responsible for providing technical support to the Logistics Information System and ensuring system availability for the United States Mobility Air Force's mission.

Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Interacts with Head Quarters (HQ) Air Mobility Command (AMC) A4 Program Managers to determine requirements supporting end users

Provide research, design, and/or modifications for enterprise-wide systems and/or applications

Provide managerial guidance supporting the Logistics Information System in sortie generation and integrate with Maintenance Information Systems operations at HQ AMC and base levels

Provide end user support and guidance of the eTools (mobile devices, handheld devices, laptops, and computers) and Logistics Information System server environment within the Logistics community

Provide technical administration and operational management of eTools and servers supporting strategic level programs:

Manage and/or perform equipment installations, peripheral connections, installation, and deletion of software consistent with standard configurations and/or established policies on government approved mobile devices, laptops, and computers (wired or wireless) for Logistics functions

Resolves and/or escalates matters of significance to reduce the impact on global customers and maximize system availability

Advise on software and hardware tools utilization, identifying and diagnosing problems and factors affecting network performance onsite and at other installations without dedicated staff support (i.e., enroutes)

Implement network security policies and procedures for Logistics functions equipment by base or higher computer support agencies and organization's Computer Systems Security Officers

Management of trouble ticket items that include problem resolutions, date/time reported, date/time fixed, and recommendations into United States government system

Prepare, document, manage, and maintain required user access documents (i.e. laptop agreements, mobile device agreements, information assurance training)

Plan, operate and maintain backup system for Logistics Information System servers and eTools using industry standards or higher

Track and manage government furnished equipment designated by Air Mobility Command in accordance with all applicable Air Mobility Command, USAF and DoD instructions, policies, and guidelines

Provides work guidance to less experienced personnel and technical consulting on complex projects

Provide management of eTools, cabinets, cabinet consumables, and other peripherals needed to support AMC logistics and aircraft sortie generation, including:

Research, document, provide recommendations, and estimates for yearly central purchasing

Track procurement process, manage acceptance documents, and recommend government acceptance of completed orders

Manage all aspects of the AMC eTool warranty processes

Manage AMC/A4 WLAN (Wireless LAN Survey) Program for AMC logistics and sortie generation activities

Qualification

Computer HardwareComputer SystemsHardware TroubleshootingOperating Systems CertificationInformation AssuranceCollaborating

Required

Secret clearance level must currently possess: Secret

Secret clearance level must be able to obtain: Secret

3 + years of related experience

US Citizenship Required: Yes

Education: Minimum of an Associate's Degree

Technical skills: Computing Environment and Operating System for Server software, Computing Environment and Operating System for desktop software, Knowledge and experience with standard Information Assurance concepts, practices, and procedures within the Network Environment

Security clearance level: U.S. Secret clearance

US citizenship required: U.S. Citizen

Operating System: Operating Systems (OS) Certification (Windows 11 OS, etc.)

IAT II certification or DoD 8140 equivalent

Benefits

Comprehensive benefits and wellness packages

401K with company match

Variety of medical plan options

Some with Health Savings Accounts

Dental plan options

A vision plan

Full flex work weeks where possible

Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave

Short and long-term disability benefits

Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Company

General Dynamics Information Technology

Glassdoor3.9

General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.

Founded in 1999

Falls Church, Virginia, USA

10001+ employees