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NEOGOV · 2 weeks ago

JFS Aide - Child Support Enforcement

1111 Edwin C. Moses Blvd. Dayton, OH

Full-time

Onsite

New Grad, Entry Level

$36K/yr - $46K/yr

0+ years exp

NEOGOV is seeking a JFS Aide for the Job and Family Services department in Montgomery County. The role involves providing receptionist and clerical support services, interviewing applicants for public assistance, and performing various clerical tasks related to case records and client assistance.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Screen applicants to determine the type of public assistance requested and schedule appointments with the appropriate unit or team

Provide or accept documents from applicants or recipients, and scan or enter documents into agency systems

Perform clerical duties, including answering phones, printing documents, preparing spreadsheets, handling mail, completing required forms, and preparing reports

Assist clients in person with accessing online case information, phone systems, and benefit card service vendors. Retrieve and enter client data into the database, verify, and retrieve said data

Serve as the first point of contact for clients and visitors, maintain the reception and forms room area, and offer community resource information and assistance with inquiries

Support call center operations, answer incoming customer service calls, accurately route calls to the appropriate department or queue, provide case status updates, reschedule appointments, and enter phone messages into the agency database

Retrieve and respond to voicemails, return inquiry calls, and mail forms/applications upon request

Monitor various email boxes for incoming emails, ensuring all correspondence is addressed timely and assigned appropriately

Make appropriate and/or required cross-referrals to the proper agencies and document the referral in state/agency systems

Track and assign cases and tasks utilizing spreadsheets, state/agency systems

Attend required trainings, meetings, and workshops