NEOGOV · 3 weeks ago
JFS Aide
1111 Edwin C. Moses Blvd. Dayton, OH
Full-time
Onsite
New Grad, Entry Level
$36K/yr - $46K/yr
0+ years expNEOGOV is part of Montgomery County, and they are seeking a JFS Aide to provide clerical support and assist applicants for public assistance. The role involves screening applicants, performing clerical duties, and serving as the first point of contact for clients.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Screen applicants to determine the type of public assistance requested and schedule appointments with the appropriate unit or team
Provide or accept documents from applicants or recipients, and scan or enter documents into agency systems
Perform clerical duties, including answering phones, printing documents, preparing spreadsheets, handling mail, completing required forms, and preparing reports
Assist clients in person with accessing online case information, phone systems, and benefit card service vendors. Retrieve and enter client data into the database, verify, and retrieve said data
Serve as the first point of contact for clients and visitors, maintain the reception and forms room area, and offer community resource information and assistance with inquiries
Support call center operations, answer incoming customer service calls, accurately route calls to the appropriate department or queue, provide case status updates, reschedule appointments, and enter phone messages into the agency database
Retrieve and respond to voicemails, return inquiry calls, and mail forms/applications upon request
Monitor various email boxes for incoming emails, ensuring all correspondence is addressed timely and assigned appropriately
Make appropriate and/or required cross-referrals to the proper agencies and document the referral in state/agency systems
Track and assign cases and tasks utilizing spreadsheets, state/agency systems
Attend required trainings, meetings, and workshops
Qualification
Required
High school diploma or equivalent
Three (3) months experience in customer service
Three (3) months experience in office practices and procedures, database use, and spreadsheets
Completion of customer service certificate program; OR alternative, equivalent evidence of the minimum class requirements
Must maintain a current, valid United States driver's license with an acceptable driving record
Benefits
Health insurance with HSA match
Wellness program and incentives
Life insurance
Paid vacation
Paid personal leave days
Sick leave
Holiday pay
Tuition reimbursement
Access to dental, vision, short-term disability, accident & critical care benefits
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase