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DigitalGenius · 3 months ago

Solutions Consultant - Pre Sales (North America)

Toronto, Ontario, Canada

Full-time

Hybrid

Mid Level

DigitalGenius is a company leveraging AI Agents to revolutionize customer experiences for ecommerce brands. They are seeking a Solutions Consultant to conduct product demonstrations, develop expertise in product functionalities, and ensure technical alignment with prospective customers' needs.

Artificial Intelligence (AI)Customer ServiceE-CommerceGenerative AIImage RecognitionMachine Learning

Growth Opportunities

Responsibilities

Conduct product demonstrations focused on value that showcase DG as the premier AI solution for e-commerce brands

Develop and maintain expertise in feature functionality and practical application of all our product offerings

Help companies to understand and evaluate the technical capabilities of our products and ensuring technical alignment

Understand and interpret prospective customer requirements, delivering customised product demonstrations to match customer needs

Design, validate and document technical solutions to share with prospective customers

Collect and analyse feedback from prospective customers to influence roadmap, collaborating with engineering, and product management teams to meet our prospects' business challenges and align with our internal business objectives

Supporting our implementation team with the technical work required for pilots

Helping with training and onboarding new customers

Training and supporting partners

Qualification

Product DemonstrationsTechnical Capabilities EvaluationFeature Functionality ExpertiseTechnical Solution DesignFeedback AnalysisCollaboration with EngineeringProduct ManagementImplementation SupportOnboarding SupportCustomer UnderstandingCollaborationCommunicationProblem-Solving