Bilingual (spanish/english) Business Analyst - Contact Center - Hybrid jobs in United States
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Gainwell Technologies · 9 hours ago

Bilingual (spanish/english) Business Analyst - Contact Center - Hybrid

positionRancho Cordova, CA
timeFull-time
remoteHybrid
seniorityMid Level
money$62K/yr - $89K/yr
date3+ years exp

Gainwell Technologies is a company focused on improving the health and well-being of vulnerable communities through technology. As a Bilingual Business Analyst in their Contact Center, you will contribute by understanding and executing project requirements, supporting workflows, and ensuring quality control in testing processes.

Health CareInformation Technology
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H1B Sponsor Likelynote

Responsibilities

Hourly interaction with other members of the team is expected
Bring your knowledge as Contact Center BA to help in understanding the requirements and executing them in a successful project
Support workflows and technical personnel to determine requirements
Support quality control in testing requirements

Qualification

Contact Center softwareAWS ConnectBilingual (Spanish/English)Business Analyst experienceMicrosoft Excel advanced featuresAnalytical skillsProblem-solving skillsTime managementInterpersonal skillsWritten communicationOral communicationPresentation skillsTeamwork skills

Required

3 + years of experience working as a business analyst or ‘requirements translator' between technical and non-technical personnel
2+ years of experience working with Contact Center software/solutions, AWS Connect
Fluency in English and Spanish, both verbal and written
Knowledge of Microsoft Excel advanced features such as macros and/or relational database software
Ability to clearly and concisely translate technical requirements to a non-technical audience
Good personal computer and business solutions software skills
Analytical and problem-solving skills with strong attention to detail
Ability to utilize time management and multi-tasking skills to meet deadlines
Good interpersonal skills to interact with customers and team members
Good written and oral communication skills
Presentation skills to communicate with management and customers
Ability to work in a team environment with strong teamwork and collaboration skills

Preferred

2 or more years of Health and Human Services experience

Benefits

Generous, flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Variety of leadership and technical development academies

Company

Gainwell Technologies

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Gainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital.
dateFounded in 2009
location
Irving, Texas, USA
people-size10001+ employees
web-link
https://www.gainwelltechnologies.com/

H1B Sponsorship

Gainwell Technologies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (90)
2024 (78)
2023 (56)
2022 (96)
2021 (33)

Funding

Current Stage
Late Stage
Total Funding
$1M
2023-06-06Grant· $1M

Leadership Team

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Paul N. Saleh
President and Chief Executive Officer
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Gary Call
Chief Medical Officer
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Recent News

GlobeNewswire
Gainwell Expands Rural Health Transformation Collaborative with New Partners, Advancing a Connected Ecosystem
2025-12-18
bloomberglaw.com
Medicaid Firm Struggles to Block Data From India Workers (1)
2025-12-12
GlobeNewswire
Gainwell Technologies Advances SNAP Accuracy with Predictive Analytics and Data Intelligence
2025-12-11
Company data provided by crunchbase