Ruan Transportation Management Systems · 3 weeks ago
Dispatch Support Coordinator
Ankeny, IA
Full-time
Onsite
New Grad, Entry LevelRuan Transportation Management Systems is seeking a Dispatch Support Coordinator to join their new Extended Operations Center. This role involves providing central customer service and dispatch support, managing driver activities, and ensuring accurate operational data is captured in real-time.
Transportation
Responsibilities
Accurately prepare and process real time data including but not limited to maintaining driver activities in computer systems, driver hours of service, fuel inquiries and other required items. Responsible to update driver and dispatch information into dispatch system real time
Respond to customer issues, may include but not limited to looking up information, completing reports and updating orders, recording necessary information and responding to emails
Effectively communicate with operations on a regular and timely basis regarding issues impacting the customer and/or their service expectations and commitments
Record and maintain an updated computer log of incidences. Manage administrative and customer service responsibilities
Assist operations team members and drivers with training and resource material for standard operational processes and procedures as necessary
Perform other job related duties and special projects as required
Qualification
Required
Full-time position working onsite in Ankeny, IA
Schedule: Sunday-Tuesday & Every Other Saturday
Hours: 7:00 PM- 7:00 AM
Provide seamless support and business continuity to Ruan's operations team members and customers outside of traditional work hours
Provide central customer service and dispatch support for multiple operations throughout the Ruan network
Assign workload for available drivers, monitor product movements and resolve delivery and scheduling issues
Properly monitor, edit and update the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner
Accurately prepare and process real time data including but not limited to maintaining driver activities in computer systems, driver hours of service, fuel inquiries and other required items
Responsible to update driver and dispatch information into dispatch system real time
Respond to customer issues, may include but not limited to looking up information, completing reports and updating orders, recording necessary information and responding to emails
Effectively communicate with operations on a regular and timely basis regarding issues impacting the customer and/or their service expectations and commitments
Record and maintain an updated computer log of incidences
Manage administrative and customer service responsibilities
Assist operations team members and drivers with training and resource material for standard operational processes and procedures as necessary
Perform other job related duties and special projects as required
Company
Ruan Transportation Management Systems
About Ruan Founded in 1932, Ruan is a family-owned transportation company providing Dedicated Contract Transportation, Managed Transportation, Value-added Warehousing, and Brokerage Support Services.
Founded in 1932
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Ron Hanson
SVP & Chief Administrative Officer
Gayle Essex
Human Resources Business Partner
Recent News
2025-10-27
2025-03-31
The Des Moines Register
2023-09-27
Company data provided by crunchbase