ComForCare · 1 month ago
Director of Home Care Operations
Castro Valley, CA 94546
Full-time
Onsite
Lead/Staff, Director/Executive
$70K/yr - $100K/yr
5+ years expComForCare is a privately owned home care organization serving Alameda County, dedicated to compassionate care and strong client relationships. The Office Director will oversee daily operations, lead administrative and caregiving staff, and enhance client and caregiver retention through high-quality service.
Health CareMedical
Responsibilities
Lead a team of 4-5 administration employees with hiring, training, and performance development
Oversee caregiver scheduling and assignments to ensure consistency for clients
Maintain compliance with company policies and healthcare regulations
Manage billing and payroll operations with accuracy and transparency
Act as a trusted resource for clients and families
Improve client retention by responding to concerns promptly and professionally
Drive client satisfaction surveys and implement feedback to strengthen long‑term relationships
Champion caregiver training and adherence to best practices
Audit caregiver attendance and reliability, taking proactive steps to support retention
Stay current with industry trends to keep our care model competitive and innovative
Qualification
Required
Proven leadership skills in hiring, training, and staff development
Strong business acumen in budgeting, financial management, and strategic planning
Excellent communication skills with clients, caregivers, and stakeholders
Problem‑solving mindset with a focus on service excellence
Knowledge of healthcare compliance and state regulations
Customer service orientation equal to a 5‑star hotel concierge
Preferred
B.S. degree in business administration, healthcare administration, or related field strongly preferred
MBA, MS, or MPH degree is a plus
5–10 years of experience in senior care, health care, social work, or related industry preferred
Benefits
Retirement savings program
Bonus based on performance
Company parties
Competitive salary
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Parental leave
Training & development
100% covered healthcare insurance
3 weeks PTO
All major holiday PTO
Retirement savings plan
Company discounts
Holiday parties & team celebrations
Unlimited office snacks and beverages
Company
ComForCare
ComForCare is a premier provider of private in-home care services to people of all ages.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Riverside Company
2017-07-25Private Equity
2017-01-01Series Unknown
Leadership Team
Jonathan G. Picache
CEO
Mark Young
CEO
Recent News
Company data provided by crunchbase