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HighLevel · 2 weeks ago

Manager, Global Onboarding

United States

Full-time

Remote

Senior Level, Lead/Staff

8+ years exp

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies and businesses to elevate their digital presence. The Manager of Global Onboarding will own and enhance the onboarding experience across various regions, ensuring a seamless transition for new hires while collaborating with multiple departments to optimize operational processes and compliance.

AdvertisingCRME-Commerce PlatformsMarketing

Responsibilities

Own the architecture of HighLevel’s global onboarding program, ensuring consistency across India, US, Philippines, Mexico, and other EOR locations

Integrate SOP-driven workflows into a cohesive, automated onboarding experience that supports scale and efficiency

Establish standard frameworks for preboarding, Day 1, Week 1, and 30/60/90-day milestones

Continuously evaluate processes (Darwinbox flows, WorkBright, Checkr, OnGrid, Deel/Remote) to remove friction and reduce time-to-readiness

Ensure flawless execution of onboarding tasks including candidate setup, documentation verification, HRMS entry, background checks, IT provisioning coordination, and compliance training triggers

Partner closely with: Talent Acquisition for seamless handoff and communication. IT for timely asset dispatch and access provisioning. Payroll, Benefits, and HRIS teams for region-specific requirements

Develop and manage onboarding dashboards, reporting cycles, and quality controls

Maintain centralized onboarding documentation, templates, FAQs, and orientation resources

Serve as the cultural ambassador ensuring that new hires understand HighLevel’s values, communication norms, and operating culture from Day 0

Design experiences that build community and belonging: orientation sessions, welcome messaging, manager connect, and structured feedback loops

Gather and analyze new hire feedback (Day 1, Week 1, 30-day surveys) to drive continuous program enhancements

Ensure adherence to all country-specific onboarding requirements, including I-9, EPF/VPF, PF/Gratuity, PIIA, EOR agreements, HIPAA/Kantola, PoSH, and other compliance tasks

Partner with Legal and Finance to validate bonus, ESOP, and contract terms as part of the onboarding workflow

Uphold data accuracy across Darwinbox,ADP, WorkBright, Deel, and Remote

Create onboarding playbooks, manager guides, and training templates to drive manager accountability in Week 1 and 30-day integration

Coach managers on leading an effective onboarding experience for distributed teams

Collaborate with HRBPs and L&D to ensure onboarding aligns with broader people strategy

Lead and mentor the onboarding team to ensure consistent, high-quality delivery

Set clear goals, monitor performance, and provide regular feedback and coaching

Manage team workload, track KPIs, and ensure adherence to onboarding timelines

Address performance gaps and drive continuous improvement within the team

Qualification

Global onboarding experienceHR operationsHR tech stacksData analysisProject managementCultural awarenessEmpathyCommunication skills

Required

8+ years of experience in global onboarding or HR operations, preferably in a fast-paced SaaS or tech environment, including at least 2+ years of team management experience

Proven experience designing and scaling onboarding programs across multiple countries and time zones

Strong understanding of global compliance requirements and HR operational workflows

Expertise with HR tech stacks (Darwinbox, ADP, WorkBright, Checkr, OnGrid, EOR Platforms-Deel/remote)

Stellar project management, communication, and stakeholder partnership skills

Analytical mindset with the ability to translate data into operational improvements

Empathy, cultural awareness, and passion for creating exceptional employee experiences