Callaway Golf · 5 hours ago
Desktop Administrator
Fort Worth, TX
Full-time
Onsite
Entry, Mid Level
2+ years expCallaway Golf is the leading manufacturer of premium golf clubs and accessories, committed to innovation and enhancing the game of golf. The Desktop Administrator will serve as the primary point-of-contact for IT support services, ensuring end-user IT support for computer-based systems to maximize performance and reliability.
ApparelSporting GoodsSports
Responsibilities
Perform computer operational maintenance which includes ability to install, setup, configure, troubleshoot, and optimize computer systems and peripherals
Update existing documentation as needed and assist with standard operating procedures and support KBs
Maintain assets (i.e., laptops, workstations, mobile devices, etc.) and inventory lists updated
Proactively communicate with business partners to establish, grow, and enhance collaborative relationships
Consistently demonstrate professional and superior customer service and interpersonal skills
Proactively maintain accurate records of all support issues logs and asset information to ensure departmental standards are met
Actively participate in technical projects for assigned areas of support which will include computer and application upgrades, installs, and setups
Actively participate in project teams and meetings to discuss and implement quality improvement and technology updates
Responsible for ensuring critical support issues are escalated as appropriate with internal and external resources to meet or exceed agreed upon service level agreement guidelines
Identifies and troubleshoots problems individually or as a part of a team and provides basic problem analysis and solution implementation that follows established technical guidelines
Regularly monitors the Support desk dashboard to triage tickets and monitors/prioritizes for ticket aging
Responsible for third party client application support which includes escalating to senior team members to resolve issues when required
Adhere to department standards, service level agreements and process and procedures as required by IT SOX and security compliance
Maintain and enhance knowledge of our business and industry and keep abreast of current developments and trends in related areas of technology
Provide Tier-1/Tier-2 customer support via phone queue as needed
Qualification
Required
Able to install, set up, configure, troubleshoot, and optimize computer and other information systems
Able to recognize and analyze system issues on a working level and identify resolutions or required escalations
Working knowledge of Microsoft operating systems
Basic knowledge of Microsoft networking such as IP addresses, MAC addresses, DNS and DHCP functionality
Proficiency in various software applications including Internet browsers, Microsoft Windows OS, Microsoft Office 365 suite including Teams
Strong logic, problem-solving, along with specific attention to detail
Experience with multifunction printers, scanners, networked or directly connected
Able to recognize, understand, and troubleshoot system performance warnings, alerts, and errors
Basic understanding of requirements and techniques for integrating disparate systems or technologies
Proven depth of knowledge and hands-on experience in Microsoft and networking environments
Able to provide support on technical team projects spanning multiple sites
Able to work independently and prioritize multiple tasks to support business critical processes and service level agreement requirements in a fast-paced environment
Able to work extended or unusual hours as necessary to support business needs or system projects that require system work outside normal business hours and during weekends
Bachelor's Degree or equivalent levels of professional certification or related experience
Minimum 2 years' corporate experience in a IT Support Desk environment, supporting hardware/software in a Microsoft Windows and iOS environment
Work is performed in a designated professional office workstation and environment
Extensive use of office equipment to include computer, calculator, copier, fax, and other business-related machines and software
Position is on-site, 6 days a week, Saturdays are rotated between members
Must be able to walk 4+ miles a day at times (800,000 square foot building)
Required to lift and/or carry up to twenty pounds (computer monitors, network equipment, etc.)
The employee may be required to stand, sit, crouch, walk and bend/conform in uncomfortable positions for varying periods of time
Preferred
Basic knowledge of ERP technologies, warehouse systems and platforms preferred
Basic knowledge of Apple iOS is optional but preferred
Relevant certifications, such as A+, Hardware vendor programs, Microsoft, and Customer Service training, preferred
Company
Callaway Golf
Callaway Golf is the leading manufacturer of premium golf clubs, balls, performance gear and accessories worldwide.
1001-5000 employees
H1B Sponsorship
Callaway Golf has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (15)
2023 (7)
Funding
Current Stage
Public CompanyTotal Funding
unknown1992-03-06IPO
Leadership Team
Oliver Brewer
CEO
Recent News
2025-09-17
2025-08-27
Sports Business Journal
2025-08-08
Company data provided by crunchbase