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Forman Mills · 2 weeks ago

611 - Front End - Front End Manager PT

Chicago, IL

Part-time

Onsite

Mid Level

Forman Mills is one of America's fastest-growing regional retail companies, seeking talented individuals for their team. The PT Front-end Manager is responsible for overseeing the cash office, checkouts, and customer service areas, ensuring excellent customer service and effective communication with management.

ApparelChildrenE-CommerceMen'sTextilesWomen's

Responsibilities

Responsible for the cash office, central checkouts and customer service areas of the store

Development and direction of the PT Front End Manager is paramount to providing excellent customer service

Clear, concise communications with the Managers is essential

Train and cross train all cashiers to provide acceptable levels of customer service

Perform and execute all service desk and cashiering policies and procedures as outlined in the Cashier Training Manuals as well as Cash Office functions

May carry keys to the store and open and close the building

Provide hands on training

Multitask

Evaluate and react to performance issues with strong communication, customer service and leadership skills

Qualification

Customer serviceLeadershipCash handlingTrainingCommunication

Required

Responsible for the cash office, central checkouts and customer service areas of the store

Development and direction of the PT Front End Manager is paramount to providing excellent customer service

Clear, concise communications with the Managers is essential

Train and cross train all cashiers to provide acceptable levels of customer service

Perform and execute all service desk and cashiering policies and procedures as outlined in the Cashier Training Manuals

Carry keys to the store and open and close the building

Provide hands on training

Multitask, evaluate and react to performance issues

Strong communication, customer service and leadership skills

Ability to work evenings, weekends and varied hours and days based on the needs of the business

Ability to walk and stand continuously, bend and stoop

Ability to communicate effectively as it relates to speaking with customers and team members on all Forman Mills written policy and procedures, training materials, directives and any other materials Forman Mills produces

Ability to perform basic math functions in order to operate the register, make change and conduct inventory

May be required to lift up to 40 lbs. and on occasions up to 70 lbs. from floor level

Adequate fitness level to meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing and repetitive lifting with or without reasonable accommodation